CFH Docmail Ltd are forward-looking, green-minded post and print company. We do conventional and digital print of any size, transactional mailing and are the UK’s leading hybrid mail company. Our size and flexibility means we can offer a fully ISO/IEC 27001: 2013 secure data handling and processing service, which encompasses discounted postal collection and delivery, print of any run size, digital storage and delivery, plus software integration of all of this into your workflow.
No-one else in the UK can offer this range of services all under one roof. Call us now for more details on:
We can start managing all your post from Day One using Velopost’s fleet of electric vehicles and bicycle delivery teams around the country.
Print runs of any size can be managed via Docmail or litho, all in-house, fully secure to the highest of standards.
Avoid print and post where necessary by taking advantage of our App-enabled secure digital storage service Dotpost...
CFH Docmail is a £46m company specialising in Print and Post. We aim to produce and deliver your documents in the most cost effective, efficient and environmentally friendly way.
We are the largest provider of hybrid mail in the UK with our Docmail service allowing you to send real post direct from your PC desktop. We are also the third largest postal delivery company in the UK with our own Velopost “fossil fuel free” postal delivery to the doorstep in Bath and Bristol.
We are one of the largest providers of Transactional Print and Mail in the UK, delivering 13% of all council tax bills and 12% of all election documents per annum, and producing and delivering critical documents for household name institutions in all areas of business. We are also a major supplier of stationery and lithographic print to businesses and mailing houses, including direct mail, pin mailers and integrated products, cheques and certificates.
Our Dotpost service to consumers provides a secure online digital mailbox for critical documents and is rapidly becoming the most favoured means for organisations to deliver online documents to their consumer audience.
Our services are designed to add value to any business from the largest to the smallest, reducing cost, improving efficiency and reducing your environmental impact.
As you would expect from a business processing confidential data, our security is of the highest, and we hold all appropriate security, quality and environmental accreditations (see details).
But we are not 'tick box' environmentalists. Our work with the University of West of England has led to a 20% reduction in energy usage despite our growth and we now produce over 10% of our own energy annually through our solar roof space. In addition we are one of the oldest corporate sponsors of the Woodland Trust having supported them for over 19 years, through the Toptree Initiative, planting over 100,000 trees and having a wood named in our honour near Burton on Trent.
Our Velopost service is the first "fossil fuel free" postal service in the UK, and possibly the world, and our Docmail service saves a typical user 630 miles per year of fossil fuel use. We source all of our electricity from renewable sources (where we don't produce it ourselves), and since our server farms are based in house, our Dotpost online document service is also fossil fuel free.
We have production sites near Bath, Slough, and in Livingston (Scotland), and postal sorting offices in Bath and Bristol. Our distributed production sites allow us to offer reliable business continuity and disaster recovery solutions to even the largest business.
We believe in honesty fairness and openness. To that end you will find detailed accounting information on this page, and you will find that our terms of trading and contractual documents are designed to be reasonable and fair to all parties.
We look forward to working with you.
CFH Docmail Ltd are leaders in document management and delivery. Our Docmail, Dotpost and Velopost brands are revolutionising how we process and handle conventional print and mail in the digital age. At the core of CFH Docmail's philosophy is passionate desire to reduce waste and help the planet - and this means using renewable energy for as much of the production chain as possible.
Step 1. We start by reviewing the locations you want mail collected from. Subject to suitability, our incredibly carbon-efficient Velopost team, can start collecting and distributing your mail for delivery. Bicycles and electric vehicles are used as standard for collection. They are the first option for nationwide delivery too, giving maximum carbon savings, but for areas we can't cover yet, we use Royal Mail or other suitable carriers.
Step 2. We then carry out detailed review of customer communications with particular reference to post to identify potential areas where a reduction in cost and time can be achieved through the use of our print and mail service Docmail and secure digital delivery service Dotpost.
Step 3. Next, we can prepare a migration to online delivery services with the roll out of Dotpost This can also include training, structuring of “Docmail Corporate” where required, and any development of White Label product as deemed appropriate.
We don't need to stop there. In some cases a Step 4 may be undertaken where we carry out detailed review of software systems that generate output communications with a view to direct integration into CFH communication solutions. A project plan for software integration is then prepared, followed by roll-out of software.
Currently operating and growing in Bath and Bristol, Velopost is committed to the removal of ALL excess fossil fuel costs in postal collection and delivery, while keeping its prices to local businesses very, very low.
In these cities, sustainable, bicycle and electric vehicle-based collection and delivery for your mail ensures that if it's local it STAYS local, saving all excess fossil fuel costs. Non-local mail is fed into our carriers' systems, pre-sorted by us to still save you money. As part of our 3STEPS Solution, we assess whether, by collecting and delivering your existing mail, these savings can apply to you. Where not applicable, you move straight to STEP 2 where most of the serious postal savings are made!
Print, straight to heavily discounted post, has never been simpler than with Docmail. Our UK-leading hybrid mail solution allows you to create documents on your PC, send them to us and have them rapidly printed, personalised and posted - for less than the cost of a second class stamp.
Everything happens within our secure production facility, with solar panels generating electricity powering our machines! Your documents are printed, personalised, mailsorted and despatched via our own Velopost, Royal Mail or other carrier. Green energy, economies of scale and downstream access cost savings all mean a superb service, all delivered for less than the price of a Second Class stamp. As a core component of our 3STEPS to Perfect Post, you save money at every level - without compromising security and reliability. And when you are ready, go to STEP 3, for further savings via digital delivery.
Dotpost enables you to deliver documents electronically to your customers, via their own personal ISO 27001 ISMS secure account. By cutting out the physical print and mail, and sending direct to those Dotpost account holders, there are even more savings to be made.
The Dotpost smartphone App (iPhone and Android) enables your customers to manage all their important communications from anywhere, ending the piles of paper, lost, missed or delayed copies and bulging filing cabinets for good!
So these are the 3STEPs to Perfect Post. By now, if you go with all three, you'll be saving OVER 50% of you postal communications costs, which is fantastic, but there is a STEP4!
We can integrate all these steps within your existing systems and software, streamlining every point at which they interface with postal communication. Services include the Docmail API, white labelling solutions plus other tailor-made options.
We have worked with many large private and public sector organisations to revolutionise their postal operations, saving them over 50% of their print and mail costs. Our API has enabled Docmail and all its benefits to be integrated into 3rd Party software used in the NHS… and this is just the start!
Because we develop all our own software in-house, we are able to provide custom solutions for businesses and organisations wanting full control of their postal spending at every level.
We are one of the largest providers of Transactional Print and Mail in the UK, delivering 13% of all council tax bills and 12% of all election documents per annum and producing and delivering critical documents in all areas of business. We are also a major supplier of stationery and lithographic print to businesses and mailing houses, including direct mail, pin mailers and integrated products cheques and certificates.
We seek at all times to optimise your document processes to improve efficiency and flow, removing costs, and improving business systems by identifying synergies and benefits.
CFH Docmail offers a TOTAL solution for the whole document process by only producing printed paper at ‘point of need’ thereby removing up to 90% of the paper handling requirements of your business. With a list of ISO, FSC® and PEFC environmental accreditations and our own Toptree UK tree planting Initiative, we take our responsibilities to the planet very seriously indeed.
CFH offer a full range of services to Elections Officers and their team members.
These items include Canvass Forms, Postal Vote packs with or without ballot papers and personal identifiers. Our team of in house designers and programmers are able to format and produce most designs you would require and we are able to work with a range of different software systems.
CFH won the contract to print canvass forms for several Councils via their purchasing organisation. Each Council had their own individual requirements, but were able to benefit from the cost efficiencies of grouping together under contract. Members of the CFH implementation team visited each Council before the start of the canvass to ensure that all their requirements were understood and met.
The Team Leader for Elections and Registration Service for one of these councils had this to say: “Thanks for all your help - things are going very smoothly and it feels as though we have worked with you for years…”
Here's a list of some of the main products and services we provide to our customers:
Our Head office and production site is in Radstock, Bath and North East Somerset, with further production facilities in Livingston near Edinburgh and Slough near London.
RADSTOCK (head office)
St Peter’s Park
Telephone: 01761 416311
Starlaw Business Park
Telephone: 01506 468413
160 Edinburgh Avenue
Telephone: 01753 567100
BRISTOL (Velopost delivery)
Berkeley Court Business Park
Telephone: 01761 410186
BATH (Velopost delivery)
Telephone: 01761 410186
No manufacturer in the UK can afford to ignore best practice and we at CFH Docmail take our responsibilities very seriously. By ensuring that we meet critical standards in production, IT and the environment, our customers have confidence in us over important matters like whether their paper is responsibly sourced or whether their data is fully secure.
We continually maintain the certification we currently possess, making sure that it is up to date and relevant to our customers' expectations, whilst adding to the list of accreditations we hold as necessary. This is an on-going process.
Below is a summary of some of these important standards.
ISO 14001 is all about reducing waste, costs and risk. This international standard is about setting up a fully integrated and effective Environmental Management System (EMS) to streamline operations, allocate time and resources more effectively and increase overall efficiency.
ISO 9001 is an internationally-recognised standard for quality management, ensuring that organisations have proven processes in place to meet customer requirements.
ISO 27001 gives both clients and CFH the confidence to trust us with the safe-keeping of their information. This benchmark of quality demonstrates due diligence and makes it possible for us to provide customers with information about our IT management policies, standards and procedures.
FSC® certification is a voluntary, market-based tool that supports responsible forest management worldwide. FSC® certified forest products are verified from the forest of origin through the supply chain. The FSC® label ensures that the forest products used are from responsibly harvested and verified sources.
PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards. Thanks to its eco-label, our customers are assured that their paper products come from sustainably managed forests.
The Cheque and Credit Clearing Company (C&CCC) is a non-profit making industry body, which has managed the cheque clearing system for England, Scotland and Wales since 1996. As well as clearing cheques, the system processes bankers’ drafts, building society cheques, postal orders, warrants, government payable orders and travellers’ cheques.
Cyber Essentials is a UK government scheme encouraging organisations to adopt good practice in information security. It includes an assurance framework and a simple set of security controls to protect information from threats coming from the internet. It was developed in collaboration with industry partners, including the Information Security Forum, the Information Assurance for Small and Medium Enterprises Consortium and the British Standards Institution, and is endorsed by the UK Government. It was launched in 2014 by the Department for Business, Innovation and Skills.
IN 1997, CFH started up the Toptree Initiative in order to enable businesses who consume paper to put back into the UK environment native trees in greater volume than the wood used to make the paper in the first place. In fact TWICE as many trees!
Paper used to make Toptree supported products comes from sustainably managed forests all over the world. But in order to directly benefit future British citizens, the Initiative is in partnership with the well respected Woodland Trust who provide the trees and do the actual planting in the woods they manage up and down the country.
The Toptree Initiative also runs a participation scheme whereby, purchasers of paper products and Docmail mailings can enter codes which go towards the planting of extra trees in these managed woods.In addition our partnership with the Woodland Trust allows us to give out extra trees to customers to plant in their gardens or in Environmental schemes of their own.
CFH Docmail Ltd is committed to the development of its Quality and Environmental Management Systems in order to improve its processes, products and services, meet or exceed the requirements of our customers and reduce environmental impacts.
CFH Docmail Quality and Environmental Management System is based on the requirements of BS EN ISO 9001:2015 and BS EN ISO 14001:2015. The requirements of both standards are applied to all CFH activities, services, and products.
CFH Docmail applies the principles of process management and a culture of continual improvement in order to:
We care for the quality and environment through commitment to good business practice and careful use of resources. Continual improvement will be achieved by implementing Quality and Environmental objectives and targets including:
Specific objectives and targets are established and reviewed as a result of management review. Directors, management and supervisory staff have responsibilities for the implementation of the policy and must ensure that quality and environmental issues are given adequate consideration in the planning and day to day supervision of all work. All employees and contractors are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own work, so far as reasonably practicable, is carried out without risk to themselves, others or the environment. Whilst we are each responsible for the quality of our products and the environment, we will achieve better results when we work as a team.
Through active participation and teamwork we can protect the environment and promote the welfare of our staff and the community.
The purpose of this policy is to ensure that Staff and Customers understand CFH Docmail Ltd Information and Security requirements.
CFH Docmail provides a Total Document Management solution to meet and exceed our customer’s expectations.
CFH Docmail apply best practice for information security management to ensure confidentiality, integrity and availability of information.
We do this by operating according to the requirements of BS ISO/IEC 27001:2013 incorporating C&CCC Standard 55 and C&CCC Standard 3(CPAS Rules) These standards provide a framework for managing information security to ensure that:
CFH Docmail undertakes annual review of departmental business objectives and performance in order to improve the way we protect and manage our business and information assets to enable us to meet contractual, legislative, privacy, ethical responsibilities and strategic aims.
We will identify security risks and their relative priorities, responding to them promptly and implementing safeguards that are appropriate, effective, culturally acceptable and practical.
CFH Docmail works proactively with our Customers to identify and deliver continuous improvements to systems, documents and management information in order to enhance both the Company and the Customer’s business processes.
When you fill in the contact us form we store the contact details you provide and your query in our contact management system.
Website usage information is collected using cookies.
We collect contact details to allow us to answer queries and demonstration requests that you have submitted via our contact us form. We use the information submitted in our customer satisfaction feedback form to generate performance improvement reports. We may use the information provided to create testimonials and we will seek your approval for this where appropriate.
We also collect contact details in order to contact you about our other products and services as well as competitions or special offers where you have provided consent for us to do so.
We will not share your information with third parties for marketing purposes.
You can opt out of any of our marketing communications by clicking the opt out link at the bottom of the email. Alternatively you can email us on email@example.com or call our marketing team on 01761 416311 and request that we remove your details from our data base.
We collect usage information in order that we can recognise you and personalise your repeat visits to our websites.
We would like to send you information about our other products and services as well as special offers and competitions. If you have consented to any marketing when submitting your request for contact this can be changed at a later date and at any time by emailing us on firstname.lastname@example.org or call our marketing team on 01761 416311 and request that we remove your details from our data base.
You have a right at any time to stop us from contacting you for marketing purposes.
You have a right to request a copy of the information that we hold about you. If you would like a copy of your information please send an email to email@example.com. Alternatively please write to us at:
FAO: Data Protection
CFH Docmail Limited
St. Peters Park
We may charge a small fee for this service.
Please ensure you provide us with your name and any contact details that we have used to contact you in order that we can identify you.
We may ask you for additional information in order to verify your identity. If you are unable to provide this we reserve the right to refuse to provide you with the information you have requested.
This is to protect the confidentiality of your information.
We want to ensure that any personal data we hold about you is accurate and up to date. You may ask us to correct any information that you feel is incorrect using the contact details above.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitors to our websites and to compile statistical reports on website use.
You can set your browser not to accept cookies and the above websites will inform you how to remove them. Please be aware that not accepting or removing cookies may reduce or remove certain functionality from our website.
This policy was last updated on the 7th of August 2018.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.
CFH Docmail Ltd have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
Read the full statement here:
At CFH Docmail we take great pride in being the type of organisation where equality of opportunity and treating people fairly have been at the core of our values for over 40 years.
To see the breakdown, please view the PDF below: