Best practice as standard. Our customers expect it, we deliver it.

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Professional accreditation

No manufacturer in the UK can afford to ignore best practice and we at CFH Docmail take our responsibilities very seriously. By ensuring that we meet critical standards in production, IT and the environment, our customers have confidence in us over important matters like whether their paper is responsibly sourced or whether their data is fully secure.

We continually maintain the certification we currently possess, making sure that it is up to date and relevant to our customers' expectations, whilst adding to the list of accreditations we hold as necessary. This is an on-going process.

Below is a summary of some of these important standards.
 

ISO 14001: 2004 Environmental Management

ISO 14001 is all about reducing waste, costs and risk. This international standard is about setting up a fully integrated and effective Environmental Management System (EMS) to streamline operations, allocate time and resources more effectively and increase overall efficiency.

 

ISO 9001: 2008 Quality Management

ISO 9001 is an internationally-recognised standard for quality management, ensuring that organisations have proven processes in place to meet customer requirements.

 

ISO/IEC 27001: 2013 Information and Data Security

ISO 27001 gives both clients and CFH the confidence to trust us with the safe-keeping of their information. This benchmark of quality demonstrates due diligence and makes it possible for us to provide customers with information about our IT management policies, standards and procedures.

 

Forest Stewardship Council certified

FSC certification is a voluntary, market-based tool that supports responsible forest management worldwide. FSC certified forest products are verified from the forest of origin through the supply chain. The FSC label ensures that the forest products used are from responsibly harvested and verified sources.

 

Programme for the Endorsement of Forest Certification accredited

PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards. Thanks to its eco-label, our customers are assured that their paper products come from sustainably managed forests.

 

Cheque and Credit Clearing Company (formerly APACS) accredited

The Cheque and Credit Clearing Company (C&CCC) is a non-profit making industry body, which has managed the cheque clearing system for England, Scotland and Wales since 1996. As well as clearing cheques, the system processes bankers’ drafts, building society cheques, postal orders, warrants, government payable orders and travellers’ cheques.

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The origins of Standards in industry

The creation and first use of management systems happened long before most people realise. In 1798, Eli Whitney signed a contract with the U.S. federal government to build 10,000 muskets. Whitney stated an intention of making the muskets with interchangeable parts—thus allowing a broken musket to be cannibalised to provide repair parts for another.

Whitney faced more than his share of problems in fulfilling this contract, especially when it came to managing changes (in products, documents, and processes, among others). When a defect was found or an improvement suggested that a change was needed, it was often difficult to manage and deploy, so Whitney came up with a set of rules to control these changes.

In addition, workers often had a preference for fixing an individual problem, rather than identifying and resolving its cause. Whitney resolved these and many other obstacles by developing a set of management practices that, when successfully implemented, prevented problems from occurring in the first place. These include:

  • When a change is made, the organisation must update and approve documents and then redistribute them to all users
  • When a problem occurs, the organisation must identify the cause as the first step in resolution.

Whitney continued his work on the musket project between 1798 and 1810, during which time he developed many additional management practices that, over time, helped him prevent problems before they had an impact on his business and his customers.

During the next century, management practices expanded in scope and detail and were used increasingly by a variety of organisations. By the time Henry Ford began to mass-produce automobiles in 1913, management practices had grown to include components such as making sure employees are capable of a task before assigning it to them; purchasing from suppliers capable of meeting requirements, not just the ones with the lowest prices; and taking the needs of multiple business areas (e.g., production, purchasing, shipping) into consideration during product design.

Points to consider:

  • Management practices are those activities used to anticipate, prevent, and resolve known problems. In the past, these practices were sometimes called “best practices.”
  • Management practices were developed specifically to provide benefits to users.
  • Management practices are compelling protocols for ensuring results.
  • Once implemented, management practices help increase customer satisfaction and reduce costs.
  • Management practices evolved into management systems.
  • The list of management practices that has evolved during the last 50 years represents the collective wisdom of experts from around the world.
  • The authors of current management systems standards have made great efforts to ensure that management systems are sufficiently flexible so that they add value to any organisation, of any size or complexity, performing any task in any industry at any geographic location. These standards accommodate the need for both flexibility and discipline and consistency where needed.

Reproduced by kind permission of www.qualitydigest.com (article in full)

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