Case studies

Why not take a look at how we have helped some of our valued clients transform their communications? From local authorities to health organisations, our bespoke communication solutions have been designed with sector requirements in mind.

If you are looking to outsource your communications, please use the form below to get in touch.

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Local Authorities

Wiltshire County Council
Wiltshire County Council

Wiltshire Council was founded in April 2009 and is the unitary authority for most of the county of Wiltshire, in the West of England. They provide significant local government services to 435,000 Wiltshire residents and are also the biggest employer in Wiltshire...

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Sandwell Borough Council communications
Sandwell Borough Council

Sandwell’s newly set up Covid Support Team, contacted CFH Docmail, a secure communication provider for councils, for help to facilitate the different mailings and to ensure that the mailings were sent by the required deadline, to keep their residents informed....

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council communications in lockdown
Councils in local lockdown

During the Covid-19 pandemic, councils across the UK were targeted with communicating with all household citizens if a local lockdown were to occur. Two major local authorities based in the East of the UK, were challenged with this exact communication request when their local areas went into lockdown from a spike in Covid-19 cases... 

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Bromsgrove and Redditch
Bromsgrove District and Redditch Borough Councils

"Using Docmail is not just about saving money on postage but also about all the consumables like paper, ink and envelopes. We’ve been able to ditch machinery and not renew leases."

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Docbox for Councils
Docbox - Basildon and Brentwood Councils

"Giving our staff the ability to press print and not worry is big time saver. Not having to worry about printing in house, enveloping and sending a document to the post room for it then to be posted is fantastic for the department and council."

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Revenues and benefits mailings
Wandsworth and Richmond Councils

CFH Docmail Ltd (CFH) undertake all the daily and year end printing and mailing requirements of the Council. We currently produce annual, weekly and daily output for the revenues and benefits department, and accounts department.

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Hybrid mail for Leicester City Council
Leicester City Council

"The Council are anticipating that Docmail will save over £200,000 a year compared to their previous communication process whilst also being more efficient. 

Docmail has enabled the Council to send additional mailings during the pandemic, with minimal effort..."

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Leicester City Council Covid communications
Leicester City Council COVID-19 response

"We have to act fast to keep residents and businesses informed during the COVID-19 pandemic, particularly the local public health advice and government guidance. When I’m working with someone from CFH Docmail I know I can trust them to get the job done in the quickest, most reliable way..."

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Cambridge City Council electorial mailings
Cambridge City Council

"We have worked with PRINT.UK.COM for all of our electoral print, both elections and rolling registration, for a number of years and find them to be professional, helpful and friendly. Their quality products, reliable delivery and sound electoral knowledge are important to us as customers..."

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Hybrid mail for Leicester City Council
45% response rate on housing mailing: Dorset Council

"The Council has a requirement to send communications to their residents, through a variety of media channels to inform, update and respond to council matters..."

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Hybrid communications for the NHS
NHS West Suffolk CCG / NHS Ipswich & East Suffolk CCG

"We couldn’t believe how simple it was to set up, all the processes were automated. It turned in to a really good project and was a proper partnership."

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Filey Surgery patient communications
Filey Surgery

"Before we used Docmail we would have to print, fold and put into envelopes nearly 2000 letters, then someone had to go to the Post Office with them all. Now we direct to Docmail and it is done for us, saving an enormous amount of staff time, shoe leather and queuing at the Post Office!"

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Rutland Medical Practice communications
Rutland Lodge Medical Practice

"After the initial text and first clinic we ring round all high-risk patients and then send a letter about a second clinic to all non- respondents. We need to priorities the most vulnerable and also target the oldest patients and children."

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Nottingham University hybrid communications
Nottingham University

The latest study the university are conducting is the ATTACK study, which looks at whether we should prescribe aspirin to prevent heart attacks and strokes in patients with chronic kidney disease. The study is looking at the risks and benefits of using asprin in this patient group.

“It’s hard to imagine not using Docmail now because it brings efficiencies to the trials”

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NHS Trust patient communications
Derbyshire Community Health Service NHS Foundation Trust

"With a huge task to mail out over 8000 letters Derbyshire wide we approached Docmail as a company. 

They trained and supported us throughout the whole process from helping to upload the document and mailing lists, to giving guidance and direction for the best turnaround..."

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medical-research mailing services
Medical Research - The GenOMICC study

"We decided to outsource the assembly and distribution of our patient sampling kits and were impressed at the outset by the competency and professionalism of CFH. CFH were quickly able to fill an urgent need and their implementation process was very straightforward. 

We have found working with CFH to be simple and efficient..."

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Financial communications
Fair For You

"In a regulated sector where treating customers fairly is paramount, effective communication is essential. CFH’s ability to provide an outstanding customer service, through a series of brilliant handovers and extensive customer knowledge, allows us to not only meet our obligations but exceed them by ensuring our customers feel involved and well informed throughout.”

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Pension fund hybrid communications
Bedfordshire Pension Fund

"I can’t praise the team enough. They responded immediately and above and beyond my expectation to the brief. The changes were all implemented flawlessly and we managed to not only improve the quality and effectiveness of our written communication but also to save money."

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Lewisham Credit Union
Lewisham Plus Credit Union

"The Docmail quote reduced the cost of the mailing and newsletter compared with our previous arrangement and saved us a lot of time and toner with local printing for statements.

We also included the FSCS information sheet with our summer newsletter to meet the regulatory requirement to inform our members."

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High Street bank omni-channel customer engagement
Major High Street Bank

By partnering with CFH as their Digital Transformation partner, The Bank was able to dramatically reduce their time-to-market while making a transition from a legacy engagement model to a truly omni-channel end customer engagement that was driven by insight.

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Penny Post credit union communications
Penny Post Credit Union

Formed in 1996 as a joint project between Royal Mail, the Communication Workers Union (CWU), the Communication and Managers' Association and Welfare Services, Penny Post provides savings, loans and financial services to members across the UK.

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Kensington and Chelsea Pension fund
Royal Borough of Kensington and Chelsea Pension fund

Royal Borough of Kensington and Chelsea Pension fund is a part of the national Local Government Pension Scheme (LGPS) whereby they are responsible for managing the payments, transfers and quotations of those enrolled onto the scheme.

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credit union case study
Capital Credit Union

The Credit Union utilises a range of media channels in order to keep their current members informed and encourage new ones to join their services. Some of the methods used to do this include social media, online and print advertising, their website and print marketing.

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Business Services

Hybrid mail for housing groups
Platform Housing Group

"We’ve now got 237 regular users and Docmail is being used business wide including: by the maintenance team for repairs and gas compliance appliance appointments and HR.

"Docmail is ideal for project specific requirements as well as day to day usage. We’ve proved that Docmail is a lifesaver when your team needs to work from home."

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Powershop utilities communications

Powershop UK are a utilities supplier based in Birmingham. The company first launched in the UK in 2017, after branching out from New Zealand. 

"We’ve been very impressed by the service from CFH, particularly that we’ve been able to get everything up and running virtually. We are happy that our customer communications are in such safe hands and would thoroughly recommend Docmail to other companies".

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Postal communications
Wilberforce Trust

"Postal communications remain a vital channel for us. By partnering with CFH, this process has been able to continue, keeping clients up to date and informed as well as drive response rates through a means of call to actions featured in the mailings which may not have occurred otherwise."

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hybrid mail communications
Repair and Assure

"I have really enjoyed working alongside Docmail, the team have been super friendly and always available whenever I have needed any advice. The system is also easy to use and very user friendly and has excellent tracking of all documents sent by them."

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electoral communications
Green Party

As the 2022 May elections fast approached, those running for their local area sought new ways of engaging with residents in order to canvas voters. From email, social media, postal documents and door to door campaigns, a wide range of communication methods were planned...

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