Why not take a look at how we have helped some of our valued clients transform their communications? From local authorities to health organisations, our bespoke communication solutions have been designed with sector requirements in mind.
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Wiltshire Council was founded in April 2009 and is the unitary authority for most of the county of Wiltshire, in the West of England. They provide significant local government services to 435,000 Wiltshire residents and are also the biggest employer in Wiltshire...
Sandwell’s newly set up Covid Support Team, contacted CFH Docmail, a secure communication provider for councils, for help to facilitate the different mailings and to ensure that the mailings were sent by the required deadline, to keep their residents informed....
During the Covid-19 pandemic, councils across the UK were targeted with communicating with all household citizens if a local lockdown were to occur. Two major local authorities based in the East of the UK, were challenged with this exact communication request when their local areas went into lockdown from a spike in Covid-19 cases...
"Using Docmail is not just about saving money on postage but also about all the consumables like paper, ink and envelopes. We’ve been able to ditch machinery and not renew leases."
"Giving our staff the ability to press print and not worry is big time saver. Not having to worry about printing in house, enveloping and sending a document to the post room for it then to be posted is fantastic for the department and council."
CFH Docmail Ltd (CFH) undertake all the daily and year end printing and mailing requirements of the Council. We currently produce annual, weekly and daily output for the revenues and benefits department, and accounts department.
"The Council are anticipating that Docmail will save over £200,000 a year compared to their previous communication process whilst also being more efficient.
Docmail has enabled the Council to send additional mailings during the pandemic, with minimal effort..."
"We have to act fast to keep residents and businesses informed during the COVID-19 pandemic, particularly the local public health advice and government guidance. When I’m working with someone from CFH Docmail I know I can trust them to get the job done in the quickest, most reliable way..."
"We couldn’t believe how simple it was to set up, all the processes were automated. It turned in to a really good project and was a proper partnership."
"Before we used Docmail we would have to print, fold and put into envelopes nearly 2000 letters, then someone had to go to the Post Office with them all. Now we direct to Docmail and it is done for us, saving an enormous amount of staff time, shoe leather and queuing at the Post Office!"
"After the initial text and first clinic we ring round all high-risk patients and then send a letter about a second clinic to all non- respondents. We need to priorities the most vulnerable and also target the oldest patients and children."
The latest study the university are conducting is the ATTACK study, which looks at whether we should prescribe aspirin to prevent heart attacks and strokes in patients with chronic kidney disease. The study is looking at the risks and benefits of using asprin in this patient group.
“It’s hard to imagine not using Docmail now because it brings efficiencies to the trials”
"In a regulated sector where treating customers fairly is paramount, effective communication is essential. CFH’s ability to provide an outstanding customer service, through a series of brilliant handovers and extensive customer knowledge, allows us to not only meet our obligations but exceed them by ensuring our customers feel involved and well informed throughout.”
"I can’t praise the team enough. They responded immediately and above and beyond my expectation to the brief. The changes were all implemented flawlessly and we managed to not only improve the quality and effectiveness of our written communication but also to save money."
"The Docmail quote reduced the cost of the mailing and newsletter compared with our previous arrangement and saved us a lot of time and toner with local printing for statements.
We also included the FSCS information sheet with our summer newsletter to meet the regulatory requirement to inform our members."
By partnering with CFH as their Digital Transformation partner, The Bank was able to dramatically reduce their time-to-market while making a transition from a legacy engagement model to a truly omni-channel end customer engagement that was driven by insight.
Formed in 1996 as a joint project between Royal Mail, the Communication Workers Union (CWU), the Communication and Managers' Association and Welfare Services, Penny Post provides savings, loans and financial services to members across the UK.
"We’ve now got 237 regular users and Docmail is being used business wide including: by the maintenance team for repairs and gas compliance appliance appointments and HR.
"Docmail is ideal for project specific requirements as well as day to day usage. We’ve proved that Docmail is a lifesaver when your team needs to work from home."
Powershop UK are a utilities supplier based in Birmingham. The company first launched in the UK in 2017, after branching out from New Zealand.
"We’ve been very impressed by the service from CFH, particularly that we’ve been able to get everything up and running virtually. We are happy that our customer communications are in such safe hands and would thoroughly recommend Docmail to other companies".
CFH Docmail provided Good Energy with a managed service solution for all their customer print and post. The managed service solution provided complete peace of mind for all their mailing requirements both their daily and bulk communications, to ensure a timely delivery.
"Postal communications remain a vital channel for us. By partnering with CFH, this process has been able to continue, keeping clients up to date and informed as well as drive response rates through a means of call to actions featured in the mailings which may not have occurred otherwise."
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