Case studies

Why not take a look at how we have helped some of our valued clients transform their communications? From local authorities to health organisations, our bespoke communication solutions have been designed with sector requirements in mind.

If you are looking to outsource your communications, please use the form below to get in touch.

Local Authorities

Swindon
Sandwell Borough Council

Sandwell’s newly set up Covid Support Team, contacted CFH Docmail, a secure communication provider for councils, for help to facilitate the different mailings and to ensure that the mailings were sent by the required deadline, to keep their residents informed....

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Bromsgrove and Redditch
Councils in local lockdown

During the Covid-19 pandemic, councils across the UK were targeted with communicating with all household citizens if a local lockdown were to occur. Two major local authorities based in the East of the UK, were challenged with this exact communication request when their local areas went into lockdown from a spike in Covid-19 cases... 

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Bromsgrove and Redditch
Bromsgrove District and Redditch Borough Councils

"Using Docmail is not just about saving money on postage but also about all the consumables like paper, ink and envelopes. We’ve been able to ditch machinery and not renew leases."

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Swindon
Swindon Borough Council

"We chose to work with CFH Docmail as they provide a secure, accredited hybrid mail service which allows users via the Docmail Print Driver to print and post letters at the touch of a button from their PC. We’re not tied in to a contract and departments can produce as many or as few letters as they want for a fixed price per letter..."

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The Thames at Richmond
Wandsworth and Richmond Councils

CFH Docmail Ltd (CFH) undertake all the daily and year end printing and mailing requirements of the Council. We currently produce annual, weekly and daily output for the revenues and benefits department, and accounts department.

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Healthcare

Bridge
NHS West Suffolk CCG / NHS Ipswich & East Suffolk CCG

"We couldn’t believe how simple it was to set up, all the processes were automated. It turned in to a really good project and was a proper partnership."

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Filey
Filey Surgery

"Before we used Docmail we would have to print, fold and put into envelopes nearly 2000 letters, then someone had to go to the Post Office with them all. Now we direct to Docmail and it is done for us, saving an enormous amount of staff time, shoe leather and queuing at the Post Office!"

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Civic building
Rutland Lodge Medical Practice

"After the initial text and first clinic we ring round all high-risk patients and then send a letter about a second clinic to all non- respondents. We need to priorities the most vulnerable and also target the oldest patients and children."

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Clock
Lonsdale Medical Centre

"We start by sending out invitation letters using Docmail (a fantastic way to save time on printing and posting letters, which I would recommend to anybody). Appointments can be booked on-line which saves the surgery being flooded with phone calls."

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Health study 5

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Health study 6

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Finance

CFH white logo
Fair For You

"In a regulated sector where treating customers fairly is paramount, effective communication is essential. CFH’s ability to provide an outstanding customer service, through a series of brilliant handovers and extensive customer knowledge, allows us to not only meet our obligations but exceed them by ensuring our customers feel involved and well informed throughout.”

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Bridge, Bedford
Bedfordshire Pension Fund

"I can’t praise the team enough. They responded immediately and above and beyond my expectation to the brief. The changes were all implemented flawlessly and we managed to not only improve the quality and effectiveness of our written communication but also to save money."

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CFH grey logo
Finance case study 3

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Business Services

Housing planning
Platform Housing Group

"We’ve now got 237 regular users and Docmail is being used business wide including: by the maintenance team for repairs and gas compliance appliance appointments and HR.

"Docmail is ideal for project specific requirements as well as day to day usage. We’ve proved that Docmail is a lifesaver when your team needs to work from home."

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Edinburgh view
Scottish Bible Society

The Scottish Bible Society are a fully independent charity, registered in Scotland. They distribute Bibles, New Testaments and other Scripture-based materials, in a range of media, in Scotland and throughout the world.

The society were looking to outsource the printing and despatching of their quarterly mailings, which consisted of around 15,000 Transform magazines.

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Solar panels
Good Energy

CFH Docmail provided Good Energy with a managed service solution for all their customer print and post. The managed service solution provided complete peace of mind for all their mailing requirements both their daily and bulk communications, to ensure a timely delivery.

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Get in touch...

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