Hybrid mail specialists

This flu season, at Docmail we were pleased to run a FREE prize draw, that enabled one lucky medical practice in the UK, to win a IntelliCold Pharmacy Refrigerator from Dene Healthcare.

This was our small way of giving something back, to practices that are continuously facing immense pressures this winter.

The draw has now closed, and we have been delighted with the high number of entries we have received from across the UK.

We are pleased to announce that the winner of the prize draw is Kirsty White, Practice Manager of Church Street Medical, in Tewkesbury. Congratulations!

We would like to take this opportunity to thank you for entering our prize draw and supporting this promotion. There will be further competitions in the future, so do keep your eyes peeled!

As the situation with coronavirus (COVID-19) develops every day, we at CFH Docmail understand that many businesses and customers will be facing extremely difficult circumstances. We wanted to take this opportunity to reassure you that CFH Docmail is doing everything possible, to ensure that you continue to receive the best and uninterrupted service from us. 

One of our main customer benefits is our disaster recovery support. You may be aware that we have multiple sites in the CFH group and this routinely gives us the flexibility of moving work if required and we will continue take advantage of this to minimise disruption to production and ensure you benefit from all our service options.

Below is a list of measures we have taken internally to help minimise the risks associated with COVID-19 to our staff and customers. This list is not exhaustive and is subject to change as the situation and government advice develops, to help protect both our internal and external environment.

The current measures include:

• Asking members of staff who have travelled back from an infected area or have a family member with flu like systems to self-isolate from work for 2 weeks

• Adding more static sanitizing gel stations in our premises and all staff have been issued with hand sanitising gel which is to be carried around with them at all times
• Unfortunately, visitors are no longer allowed on site, unless for maintenance purposes
• All business travel has been suspended for events and business meetings and client visits are now being carried out by video and conference calling
• All staff that are not linked to our manufacturing processes are working from home
• The staff managing our production processes are operating under a social distancing plan to provide the maximum protection for our manufacturing capability
• We have increased our cleaning regimes in all areas
• Our manufacturing teams operate a shift-based system, and are not interacting with alternative shifts
• All manufacturing teams are cross skilled, so can operate many different production machines
• We have onsite engineers to ensure 24/7 up-time on our production machines

Board discussions are taking place daily to ensure that we stay informed about the worldwide situation and to assess the measures we have put in place, then adjusting where necessary.

We would like to reassure you that production is continuing as normal and we are here to help you minimise any disruption with communications to your clients.

If you need any further assistance or have any queries, please do get in touch with your account manager or Docmail Support on 01761 409701

Stay safe and please take care of one another.

This flu season, at Docmail we were pleased to run a FREE prize draw, that enabled one lucky medical practice in the UK, to win a IntelliCold Pharmacy Refrigerator from Dene Healthcare.

This was our small way of giving something back, to practices that are continuously facing immense pressures this winter.

The draw has now closed, and we have been delighted with the high number of entries we have received from across the UK.

We are pleased to announce that the winner of the prize draw is Kirsty White, Practice Manager of Church Street Medical, in Tewkesbury. Congratulations!

We would like to take this opportunity to thank you for entering our prize draw and supporting this promotion. There will be further competitions in the future, so do keep your eyes peeled!

We are very pleased to be able to confirm that we have achieved our re-certifications for Cyber Essentials and Cyber Essentials Plus. The re-certification audits were conducted remotely due to the Covid-19 restrictions, wholly managed and facilitated by the IT Infrastructure team. Through their continued hard work, no issues were identified during the audit which is a great achievement.

Cyber Essentials is a government-backed cyber security certification scheme that sets out a baseline of cyber security. It focuses on threats that require low levels of attacker skill and which are widely available online. The scheme includes five key controls that when implemented correctly can stop the majority of cyber-attacks. Those controls are: Secure configuration; Boundary firewalls and Internet gateways; Access controls and administrative privilege management; Patch management; Malware protection

The Cyber Essentials scheme allows us to demonstrate our security to clients, insurers, investors and other interested parties. We are proud to hold this accreditation.