CFH Docmail Ltd - The Print and Post Specialists

PROFESSIONAL ACCREDITATION

No manufacturer in the UK can afford to ignore best practice and we at CFH Docmail take our responsibilities very seriously. By ensuring that we meet critical standards in production, IT and the environment, our customers have confidence in us over important matters like whether their paper is responsibly sourced or whether their data is fully secure.

We continually maintain the certification we currently possess, making sure that it is up to date and relevant to our customers' expectations, whilst adding to the list of accreditations we hold as necessary. This is an on-going process.

Below is a summary of some of these important standards.

ISO 14001: 2004 Environmental Management

ISO 14001 is all about reducing waste, costs and risk. This international standard is about setting up a fully integrated and effective Environmental Management System (EMS) to streamline operations, allocate time and resources more effectively and increase overall efficiency.

 

ISO 9001: 2008 Quality Management

ISO 9001 is an internationally-recognised standard for quality management, ensuring that organisations have proven processes in place to meet customer requirements.

 

ISO/IEC 27001: 2013 Information and Data Security

ISO 27001 gives both clients and CFH the confidence to trust us with the safe-keeping of their information. This benchmark of quality demonstrates due diligence and makes it possible for us to provide customers with information about our IT management policies, standards and procedures.

 

Forest Stewardship Council® certified

FSC® certification is a voluntary, market-based tool that supports responsible forest management worldwide. FSC® certified forest products are verified from the forest of origin through the supply chain. The FSC® label ensures that the forest products used are from responsibly harvested and verified sources.

 

 

Programme for the Endorsement of Forest Certification accredited

PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards. Thanks to its eco-label, our customers are assured that their paper products come from sustainably managed forests.

 

Cheque and Credit Clearing Company (formerly APACS) accredited

The Cheque and Credit Clearing Company (C&CCC) is a non-profit making industry body, which has managed the cheque clearing system for England, Scotland and Wales since 1996. As well as clearing cheques, the system processes bankers’ drafts, building society cheques, postal orders, warrants, government payable orders and travellers’ cheques.

 

 

QUALITY & ENVIRONMENTAL POLICY

CFH Docmail Ltd is committed to the development of its Quality and Environmental Management Systems in order to improve its processes, products and services, meet or exceed the requirements of our customers and reduce environmental impacts.

CFH Docmail Quality and Environmental Management System is based on the requirements of BS EN ISO 9001:2015 and BS EN ISO 14001:2015. The requirements of both standards are applied to all CFH activities, services, and products.

CFH Docmail applies the principles of process management and a culture of continual improvement in order to:

• Prevent pollution
• Identify and eliminate all forms of waste that do not bring value to the customer, environment, or the business.
• Continually add value to processes and aspects of the business
• Provide high quality products and service to satisfy customer requirements
• Promote and encourage customer registration to the Toptree Initiative
• Promote use of FSC and PEFC certified products, which are subject to Chain of Custody (CoC) controls
• Meet relevant legal, industry and other sector specific requirements
• Monitor, control and reduce our energy use

We care for the quality and environment through commitment to good business practice and careful use of resources. Continual improvement will be achieved by implementing Quality and Environmental objectives and targets including:

• Reducing of rejected product
• Improving of our customer success rate
• Reducing of waste
• Reducing our environmental impacts

Specific objectives and targets are established and reviewed as a result of management review. Directors, management and supervisory staff have responsibilities for the implementation of the policy and must ensure that quality and environmental issues are given adequate consideration in the planning and day to day supervision of all work. All employees and contractors are expected to co-operate and assist in the implementation of this policy, whilst ensuring that their own work, so far as reasonably practicable, is carried out without risk to themselves, others or the environment. Whilst we are each responsible for the quality of our products and the environment, we will achieve better results when we work as a team.

Through active participation and teamwork we can protect the environment and promote the welfare of our staff and the community.

INFORMATION SECURITY POLICY

The purpose of this policy is to ensure that Staff and Customers understand CFH Docmail Ltd Information and Security requirements.

CFH Docmail provides a Total Document Management solution to meet and exceed our customer’s expectations.

CFH Docmail apply best practice for information security management to ensure confidentiality, integrity and availability of information.

We do this by operating according to the requirements of BS ISO/IEC 27001:2013 incorporating C&CCC Standard 55 and C&CCC Standard 3(CPAS Rules) These standards provide a framework for managing information security to ensure that:

• Information is protected against unauthorised access or use
• Confidentiality of information is assured
• Integrity of information is maintained
• Regulatory and legislative requirements are met
• Breaches of information security, actual or suspected, are reported and investigated
• Standards are produced to support company policy
• Business requirements for the availability of information and information systems are met
• Managers are directly responsible for implementing the policy within their business areas, and for staff compliance
• It is the responsibility of each employee to comply with the Information Security Policy

CFH Docmail undertakes annual review of departmental business objectives and performance in order to improve the way we protect and manage our business and information assets to enable us to meet contractual, legislative, privacy, ethical responsibilities and strategic aims.

We will identify security risks and their relative priorities, responding to them promptly and implementing safeguards that are appropriate, effective, culturally acceptable and practical.

CFH Docmail works proactively with our Customers to identify and deliver continuous improvements to systems, documents and management information in order to enhance both the Company and the Customer’s business processes.

PRIVACY STATEMENT

It is our intention to keep any personal information that you submit to us private. We will make all reasonable efforts to ensure that privacy.

We will not release any of your information to a third party except where required to by law, or, under certain circumstances, where that information is already in the public domain. We may write a 'cookie' to your local computer disk drive in order to help us to recognise you on future visits. We will not pass on any information gained from this to a third party except as above. From time to time our staff may need to review your account in order to carry out maintenance procedures. We will utilise recognised 'best practice' security features to protect your data and maintain our ISMS27001:2005 data security registration to ensure that this continues to be the case.

We will maintain registration with the Data Protection Registrar and comply with the Data Protection Act 1998. We may use information that you provide us with to contact you with details of new offers and services. You may opt-out from this communication if you wish. We will otherwise only use your information as for a normal customer/supplier relationship.