Are you looking for a secure, multi-channel way of communicating with your members?

Working to meet your targeted objectives, we will support your communication process through a series of innovative solutions, that are tailored to your requirements.

Whether you are looking to keep your members up to date with bulletins and newsletters, attract new members or send important financial documents, we can help you retain and grow your member base through the perfect blend of on and offline communications.

We fully understand how challenging this can be, in our ever-changing world of compliance and regulation, but we are dedicated to navigating you through these exciting times and delivering communications that matter.

Managing financials and supporting your members is what you do best, let us do what we do best and help you streamline your communications.

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We understand

Effective communication, is all about being smart. It’s about delivering the right communication, to the right person, at the right time to drive positive results.

It’s about trailling innovative communication streams and combining the off and online world, to deliver communications to your audience that are relevant and successful.

We understand this may be challenging, but our dedicated teams are here to take the pressure away, so that you can rest assured your communications are being sent, received and handled in the best possible way.

And we do this all whilst continuing to stay ahead of legislation, protecting against cyber security, and complying with data protection and GDPR, we have all of the accreditations you would expect from a solutions partner. For us these are not just certifications, they are the core drivers of everything we do for our customers.

Lewisham Plus Credit Union

Communications for Credit Unions

I asked Shelley at CFH Docmail about creating our twice-yearly statement and newsletter mailing for around 13,000 members after meeting her at the ABCUL Conference in 2020.

The Docmail quote reduced the cost of the mailing and newsletter compared with our previous arrangement and saved us a lot of time and toner with local printing for statements.

Overall we achieved equal quality at a lower cost with less effort, so were very pleased with the result.

Communication time savings

Read full case study »

Best practice

We deliver more than 76 million documents each year, so you know that your communications are in safe hands. With over 40 years’ experience, we have grown with our clients and picked up new ones on the way, evolving into a multi-channel communications partner, who can support and manage your communications in a way that suits you best.

With our bespoke managed service solution, hybrid mail system, industry leading security accreditations and GDPR compliance, we have everything you would expect from a trusted communications partner.

By working together, looking at best practice methodology and multi-channel communication tools, we can build a unique offering tailored to your requirements, that is proven to drive results.


Increasingly we are supporting our financial clients on the beginning of their digital transformation journey.

Most importantly we’ll work with you to help you achieve your outcomes within the security of a service that is fully GDPR compliant; the most highly accredited for security in the UK, powered by the best technology available and with access to free consultancy from experts in every department.

This allows you to provide a world class service to your customers, ensuring best value whilst juggling the ever-evolving legislative changes.

Need more information?

To find out more about how we can support your client communications, please get in touch and one of our industry experts will be happy to help.