Are you a Local Government Pension Scheme or Pension Administrator looking for a secure, multi-channel way of communicating with your members?

At CFH Docmail, we understand the need to deliver secure, high quality, accurate communications under business-critical timescales. Working to meet your targeted objectives, we will support your communication process through a series of innovative solutions, that are tailored to your requirements.

Whether you are looking to keep your members up to date with bulletins and newsletters, send out annual statements or send important financial documents, we can help you manage your member base through the perfect blend of on and offline communications.

We have dedicated teams who work with you every step of the way to ensure that you improve your outcomes and drive response rates whilst saving valuable resources too. From our hybrid mail tool, Docmail, a complete managed service solution and secure online delivery using Dotpost, we have a range of communication solutions to support and enhance your communications.

By working together, looking at best practice methodology and multi-channel communication tools, we can build a unique solution tailored to your requirements, that is proven to drive results.

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We understand

We are the trusted communications partner for leading pension administrations across the UK, producing high quality printed communications that we dispatch per your requirements.

On your behalf we can send: summary funding statement distribution, pension increase letters, annual benefit statements, annual Pension Input Amount (PIA) statements and bulk member announcements - such as GDPR and Member Nominated Trustee notices and much more. No communication challenge is too big or too small, we are pleased to support all your requirements.

Working together we can help raise your scheme member engagement whilst driving efficiencies and improving your organisational outcomes.

And we do this all whilst continuing to stay ahead of legislation, protecting against cyber security, and complying with data protection and GDPR. We have all of the accreditations you would expect from a solutions partner. For us these are not just certifications, they are the core drivers of everything we do for our customers.

Bedfordshire Pension Fund

pension communications

I can’t praise the team enough. They responded immediately and above and beyond my expectation to the brief. The changes were all implemented flawlessly and we managed to not only improve the quality and effectiveness of our written communication but also to save money.

CFH has always provided a quick and efficient service and covered all our needs to our expectations. Every time I’ve had to contact CFH, I have always received a quick response and the CFH Team couldn’t be more friendly.

pension mailings

Best practice

We deliver more than 76 million documents each year, so you know that your communications are in safe hands.

For over 40 years we have delivered innovative technology and first-class customer service whilst ensuring our clients continuously meet their communication goals. Our services enable organisations to increase efficiencies, reduce costs and remove the risk of data breaches so that you can rest assure your communications are handled and delivered in the best possible way.

With our bespoke managed service solution, hybrid mail system, industry leading security accreditations and GDPR compliance, we have everything you would expect from a trusted communications partner.


Increasingly we are supporting our financial clients on the beginning of their digital transformation journey.

Most importantly we’ll work with you to help you achieve your outcomes within the security of a service that is fully GDPR compliant; the most highly accredited for security in the UK, powered by the best technology available and with access to free consultancy from experts in every department.

This allows you to provide a world class service to your customers, ensuring best value whilst juggling the ever-evolving legislative changes.

Need more information?

To find out more about how we can support your client communications, please get in touch and one of our industry experts will be happy to help.