For patient communications, we provide the perfect multi-channel service to improve your outcomes.

We offer a seamless one-stop managed patient communication solution, which includes postal delivery of letters, secure online document delivery and SMS.

We understand it’s important to give your patients choice, to ensure they understand the communication and make sure they attend their appointments, reducing your DNA costs.

Most importantly we’ll work with you to help you achieve your targeted outcomes within the security of an IG approved solution that is fully GDPR compliant; we are the most highly accredited for security in the UK, powered by the best technology available and with access to free consultancy from experts in every department.

We understand the pressures the NHS and medical practices face, and the importance of improving patient outcomes as healthcare providers.

To help you reduce spend and improve the patient experience, we provide a complete service from initial consultation right through to communication delivery. Our specialist NHS onboarding team will welcome you to the CFH family whilst our service and support teams are always on hand whenever and wherever you need us.

We provide free of charge document audits and identify where improvements can be made. We will then work with you to develop the perfect communication toolkit, to give your patients a positive experience from their GP surgery, hospital to community or social care provider.

We understand that demographic groups don’t behave the same, where a young adult will respond differently to a posted letter than an elderly patient. We believe a coherent, joined up system which provides all communication types including a printed letter, SMS and secure encrypted digitally delivered document, gives the patient choice according to their own preferences.  

With CFH, effective communication is not just about the cost, but is also about results, timely response, and clear patient understanding. It is the combination of these that will provide your healthcare organisation with real savings and positive outcomes.

Our services will transform your communications across all departments.

Let us share our proven experience across your patient services, including:

Need more information?

To find out more about how we can support your patient communications, please get in touch and one of our industry experts will be happy to help.