Would you like to successfully rollout your year-round campaigns, to improve your practice outcomes and achieve your all-important targets? Not sure where to start? Begin with your communications.

For patient communications to be effective, they need to be smart. Smart for your patients and smart for your practice processes. It’s about communicating when it matters, to who it matters and in a way that matters, to drive practice uptake and deliver the targeted outcomes for practice campaigns.

You need to work with a partner you can trust, where you know your data is safe, provides year-round support and offers patient choice at a lower cost to you.

Our secure, easy to use virtual print toolkit, allows you to create multi-channel communications for your patients, at the click of a button.

From your diabetes, birthday campaigns, asthma, COPD, child immunisation and screening letters to educating and informing your patients, we can support your communication requirements, drive patient engagement and help improve your practice processes.

Its about taking the time to plan your communications, provide support and continuously target those patient cohorts with the information they require.

We understand the importance of getting communication right to drive your practice engagement and to provide patients with the treatment and care they need, which is why we provide year-round support for all your communication needs. With over 10 million medical letters sent through CFH each year, whether it’s your practice calendar peaks, managing emergency communications or your daily touch points we are here to help.

Would you like to join over 4000 healthcare providers in the UK, who are already benefitting from improved patient communications?

Exclusive offer - FREE reverse printing

With the recent announcement that all over 50s might be invited and encouraged to receive both the flu vaccination and a COVID-19 booster this winter, practices are accelerating their planning projects ahead of schedule to accommodate this protentional change.

This is an important time in practice calendars not only for ensuring patient uptake but generating practice revenue, which influences your year-round activities. With more information to send and growing patient cohorts, we understand the pressures this may cause for your practice staff and practice resources, which is why we want to help.

At CFH Docmail, we are now offering FREE reverse printing for all black and white letters sent through our hybrid mail solution Docmail, to help you communicate your flu and COVID-19 vaccination important invites and information in one secure document.

You can use the reverse for:

  • A continuation of your letter
  • Additional information
  • Adverts and posters
  • Winter facts
  • Important practice notices
  • Reminders

The discount code is valid until the end of November 2021 and cannot be used in conjunction with any other offer or discount.

Discount code

To help you get started we have created a range of reverse printing templates and designs that can be downloaded for free.

To receive the discount code and free resources, simply click on the link below and enter your contact details.


We understand

With Information Governance at the heart of everything we do, we take pride in being the only UK mailing company to have achieved 100% rating with the Data Security & Protection Toolkit for over 10 years.

If its letters, text messages or secure e-delivery, we appreciate the importance of getting communication right to allow you to continually strive to provide the highest quality primary care services to your patient population and generate revenue for your practice.

Many companies can print a letter and post it for you, but we understand the complex needs of your patients, the importance of security and the need to report back to your clinical system to achieve the best outcomes for your practice.

QOF Manager at St Austell Health Care

The Print Driver is ‘total genius’ we tested it for our monthly recall letters without a hitch. We are about to start our flu mailing programme and it will be a huge bonus.

We estimate that using Docmail and the Print Driver collectively save us one and a half days of admin time – which over the course of the year is the equivalent of one month of a member of staff’s time.

Read full case study »

Best practice

Working together we can meet your practice targets for all of your campaigns.

We will give you year-round continuous support from our annual flu campaign and round table events, to template set up for health checks. You can have full access to our in-house medical service team of experts who demonstrate competence with compassion.

We are the chosen and trusted partner of many NHS software providers, including EMIS and Vision and work with many CCGs and federations.

Our solutions are designed with you in mind. We are more than a communications company; we are a partner you can trust.

Get started here! »


Increasingly we are supporting medical practices in the process of transition from an in-house to an outsourced service or that are just at the beginning of their digital transformation journey.

Most importantly we’ll work with you, by visiting you in your practice, free of charge, to get you set up and ensure all of your team are comfortable with any new ways of working.

With a diverse population, differing medical attitudes and continuously changing requirements we recognise the need to provide a secure, reliable communications platform, to achieve the best outcomes for your organisation.

With CFH, effective communication is not just about the cost, but is also about results, timely response, and clear patient understanding. It is the combination of these that will provide your medical practice with real savings and positive outcomes.

Practice Manager at Chawton House Surgery

It’s a brilliant service and it not only saves time in that we no longer need to print the letters, stuff envelopes or take to the Post Office, but saves money as well in terms of the cost of paper, envelopes, toner etc.

Need more information?

To find out more about how we can support your patient communications, please get in touch and one of our industry experts will be happy to help.