Are you looking to deliver communications that drive patient results? Do you have more patient communications to send, but want to spend less?

It’s time to partner with someone you can trust. It’s time to partner with Docmail.

Docmail is the approved, trusted supplier of NHS letters - we’ve been delivering seamless health communications for over 10 years, all while keeping costs down.

Working closely with over 4,000 medical practices, we understand the unique challenges you face. And we’re ready to help you start sending seamless communications instantly.

Supporting the NHS

We understand how important effective patient communication is. We tailor our solutions around you, so you can tailor your communications to your patients.

Our hybrid mail toolkit is secure, easy to use and works with your existing clinical systems. So you can drive patient engagement and deliver those important touchpoints all year round.

Whether you need to send bulk flu mailings, ad-hoc MOP Ups, appointment letters, test results, or even deliver practice updates, our hybrid mail software makes it easy.

How hybrid mail works

Docmail hybrid mail is our virtual print toolkit. You can use it to create single or bulk patient communications in a few clicks - and without having to leave your existing software with our virtual Print Driver! As a result, you can create effective patient communication faster and with fewer in-house resources.

Just prepare your document in your software or on your desktop, configure the postal options you need, and click send. Docmail hybrid mail will manage the rest.

We’ll help you deliver communications that matter while managing patient footfall and expectations.

NHS West Suffolk CCG / NHS Ipswich & East Suffolk CCG

We couldn’t believe how simple it was to set up, all the processes were automated. It turned in to a really good project and was a proper partnership.


Read the full case study here.

Keeping your data safe

Information governance is at the heart of everything we do. We’re proud to be the only UK mailing company to have achieved a 100% rating with the Data Security & Protection Toolkit for over 10 years.

Combined with our IS027001, ISO9001 and Cyber Essentials Plus certified accreditations, this allows us to provide you with the very best service for sending secure patient communications.

We’re also the chosen, trusted partner of many NHS software providers, including EMIS and Vision, and we work with many CCGs and federations.

Building patient connections

The right communication has the power to drive patient engagement and, ultimately, to provide people with the treatment and care they need. With our year-round support, you can create effective touchpoints, from annual flu campaigns to one-off mailers.

From letters to text messages and secure e-delivery, the right communication, at the right time, at the right touchpoint helps you drive quality, primary care standards and practice revenue.

Practice Manager at Chawton House Surgery

It’s a brilliant service and it not only saves time in that we no longer need to print the letters, stuff envelopes or take to the Post Office, but saves money as well in terms of the cost of paper, envelopes, toner etc.


Medical success stories.

Impactful results

Increasingly, we support medical practices as they transition from in-house to outsourced services. Wherever you are on your digital transformation journey, we’ll work together to change to way you communicate - and drive results every time.

Need more information?

To find out more about how we can support your patient communications, please get in touch and one of our industry experts will be happy to help.