Two solutions were utilised to fulfill the requirements of the tender. CFH Managed for bulk and daily billing and Docmail hybrid mail for every-day departmental communications.
CFH Managed is a secure IT print process, supported by a dedicated account manager and extensive production capabilities. The solution enables organisations to send thousands of documents, per their requirements, with complete control straight to their audiences. The process is controlled by print experts and supports organisations in reaching their audiences in a timely, error-free way.
Docmail hybrid mail is a secure, easy to use, self-serve solution that allows users to send printed communications straight from their desktop to their residents. The solution streamlines the process of sending individual and small bulk printed mail, providing an account of communications sent.
With in-person and online meetings, CFH and Dorset scoped out their annual billing communication process and how CFH Managed would support their requirements. This included the allocation of a CFH account manager, who ensured the implementation was successful and communications were sent accurately and on time.
CFH Managed consisted of sending document templates and resident data, through a secure SFTP connection ready to be processed through CFH’s impressive IT print capabilities. The process is effortless and allows for the revenues and benefits department to receive digital and physical proofs for sign off.
Their account manager is always on hand to answer any questions and ensure their annual billing campaign runs without errors and any issues are overcome with positive outcomes.
The first annual billing campaign ran by CFH for Dorset consisted of sending out over 180,000 council tax bills and has grown year on year since the start of the contract in 2018.
Additionally, CFH Docmail was rolled out within the department to help manage and send every day communication requirements. Expert training was provided by CFH’s teams, which provided the chance for any questions or queries to be answered.
The hybrid mail platform allows each department of the council to manage and send printed mail from their desktop, in a fraction of time compared to managing the process in house. The solution was pivotal for the council, especially the revenues and benefits team, during COVID as it provided communication flexibility and a way to engage with residents no matter where staff were based. The solution is now one that the department can no longer work without.
In addition, the hybrid mail platform has user controls applied, for individual access and security purposes.
To date the revenues and benefits team have sent out over 160,000 documents through the hybrid mail platform.
With both solutions CFH provide continuous support to ensure communications are sent to residents on time and when required.