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Dec 05 2023

What is Digital Document Delivery? E-delivery Solutions Explained

By Courtney-Jade Mather, Marketing and Events Co-ordinator

As audience demographics grow and change, the way in which these audiences engage with businesses has changed too. There are now various methods of communication that are used to drive this engagement and businesses require each one to prove effective and resonate with audiences.

The communication mix is now being challenged, with digital communications being more prevalent than ever. These communications are much more than emails, texts and social channels but include other electronic methods such as digital document delivery.

With email alone no longer meeting the demands of today’s audience, who have privacy and security expectations, digital document delivery addresses these concerns.

You may be wondering what digital document delivery is; how it works and how it’s different to email - join us as we guide you through everything you need to know.


Digital document delivery enables businesses to digitalise their communication processes by sending documents electronically into a user’s secure online account. It removes the outdated and potentially unsecure notion of attaching a document to an email and instead delivers documents to an account which can only be accessed by the end user.

From statements, payslips, appointments, bills, reports and various other communications, companies can send documents with the peace of mind that their data is secure and maintains compliance. It enables businesses to engage through secure portals, using encrypted communications and online platforms to connect with different audiences through a digital channel, that isn't email.

Unlike email, the user knows the document has come from their trusted sender directly into their personal account, and that it has not been tampered with or contains any malicious code.

It’s the perfect solution for businesses looking to adopt a multichannel communications approach and offer customers channel choice, as customers who wish to receive documents digitally can do so in a secure and trusted way.


With the average person receiving over 121 emails a day, getting your message through can be a challenge. With digital document delivery, the inbox only allows approved senders to send documents, so the number of communications into an account is greatly minimised compared to email. Making the chances of your document being seen and engaged with higher.

According to Statista, in September 2021, the estimated daily spam volume was 88.88 billion spam emails a day - on average, that’s 21 spam emails per person, per day. Email accounts are also quick to mark items as ‘spam’, even when they aren’t, so there’s a high chance your email could fall into 1 of those 21. With digital document delivery, there’s no risk of it being mistaken as spam, so your message will always make it to the user.

As phishing scams are consistently on the rise, it’s often a risk for a recipient to open an attachment received via email. Digital document delivery is secure, so users know they can safely open any messages, without the worry of being hacked and their private information unwillingly shared. Users can be sure that the documents they receive are legitimate, secure and that they can go ahead and open them without issue.


The process is simple:

1. A business creates their mailing as normal and chooses digital document delivery as the postal method.

2. When the mailing is sent, if the recipient is already using digital document delivery they will receive their notification to check their inbox for the digital document. If users don’t already have an account, they will receive the document via post with an invite to start using digital document delivery.

A comprehensive supplier will have digital document delivery integrated into their existing systems and solutions, resulting in ease of use and further streamlining the process.


Businesses that adopt digital document delivery benefit from:

  • 100% delivery: no risk of spam filters or junk folders and no limits on the size of a document
  • 90% cost savings: there’s no need for physical materials and it’s cheaper than a posted letter
  • Save time: with digital document delivery, there’s no need to print documents, stuff envelopes and make post office trips
  • Secure: especially with sensitive data, you and your customers can have peace of mind knowing it’s secure. With the increase in scams and fraudulent emails, you have peace of mind, knowing that your documents have been safely delivered.
  • Higher engagement rate: the average person receives 121 emails a day, cut through this and deliver straight to a secure inbox.
  • The speed of delivery: documents can be delivered instantly. It's special delivery, at no extra charge.
  • Detailed reports: give you the metrics you need in a way that postal communication can’t, such as lifetime delivery statistics, lifetime delivery performance, daily download counts, cumulative download counts and hourly download counts.
  • Time-saving: no stuffing envelopes manually or post office trips.
  • Communications still delivered amid contact changes: You no longer have to rely on your customers keeping their details up to date. If they forget to inform you that they have moved house, it’s not an issue since they will still get their digital delivery.


One of the only suppliers in the UK, CFH’s digital document delivery platform, Dotpost, transforms the way businesses send digital communications. Already used by councils and health organisations, Dotpost ensures that important communications reach the end audience securely and efficiently.

Fully integrated with Docmail and CFH Managed, the solution is easy to use, reliable and can be adopted by organisations of any size. With no minimum or maximum quantity, you can send 1 or 1,000 documents in just a few clicks.

Get in touch to find out more about how Dotpost can support your organisational goals.

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