Improved outcomes
Improved outcomes can be measured in many ways. A project delivered by us may involve: reducing the time taken to convert a prospect into a customer for a financial loan company, ensuring local authority council tax bills and benefit letters are sent to residents together or even reducing the number of patients who don’t attend their appointments for an NHS trust.
By looking at best practice methodology and multi-channel communication tools, we can apply our proven experience to build a unique offering to guarantee enhanced results.
Whatever your business requirements, we provide an expert onboarding and implementation team which includes: analysts, project managers, IT software developers and business development support. The team will provide consultancy, best practice and will add value to your processes at every opportunity.
Morses Club
To help ensure we offer a smooth service to our customers, we work with CFH Docmail who manage this complex process on our behalf.
We use their managed services and their hybrid mail system Docmail which we use for automated bulk mailings and individual mailings respectively. On average, we produce 190,000 letters a month. Since 2015, we have despatched 6 million items.
We have a dedicated account manager, who offers excellent hands-on service. The support and service we get from CFH Docmail and the team is of a very high quality.
Your own dedicated team
More importantly for the day to day service delivery, you will have a dedicated team to support your every need. A relationship manger, account manager, production team and a senior board sponsor will be designated and committed to your project.
Our leading team of experienced professionals will ensure we meet and exceed your requirements. You will have a unique service built, complemented by full testing and rollout programme.
Improving your desired outcomes are always our priority. Wouldn't you like to see how we can make a difference to your business?
Leading High Street bank
CFH implemented a paperless multi-channel (online, SMS, Email) platform for a large financial client, which supports their processing of retail loan and credit applications. This paperless platform supports the processing of their retail loan and credit applications by providing an online portal for customers to view and sign their agreements.
The results of this blended approach to customer communications was startling with an increase in client conversion through their sign up process from 28% to 78%. A reduction in their average project rollout time from 18-24 months to 3-6 months and all at a fraction of the cost associated with typical projects within the bank.