By working together Leicester City Council and CFH Docmail Limited have developed a strong relationship and now work together in a trusted partnership. This has allowed the rollout of Docmail to be completed seamlessly across the departments, with CFH Docmail Limited working hard to make the process hassle free and effective for each department, through ongoing support and availability.
The Council are anticipating that Docmail will save over £200,000 a year compared to their previous communication process whilst also being more efficient. Docmail has enabled the Council to send additional mailings during the pandemic, with minimal effort. The process has already provided instant savings in terms of time with an efficient process that is easy to manage on a department or user basis.
The solution is easy to use and requires minimal support on an everyday basis, whilst supporting Leicester City Council’s requirement to support homeworking and streamlining administrative processes. The Council are now able to send all their everyday printed output through Docmail, no matter the printing size or output requirement.
The Council have also begun using Docmail to send internal communications to their staff, as the light-touch solution provides a perfect tool to target both those internal and external to the organisation. The human resource department is utilising the system for this and is looking for further rollout where possible.
Implementing Docmail has been a complete success at Leicester City Council, which is demonstrated by the product being used council-wide and the high mail volumes sent through the system. The partnership has allowed the Council to continue targeting their residents, ensuring that information is received and understood at all times but particularly during a time when it matters most.