Through a dedicated partnership with Royal Mail, CFH are able to offer clients the opportunity to take part in Test and Innovation Schemes (TIS) for print and post communications.
With the announcement of the postage saving scheme for the start of 2024, CFH were proactive in identifying 13 eligible annual billing clients whose delivery schedules and SLA requirements met the Royal Mail Test and Innovation Scheme.
CFH completed the detailed applications on behalf of the 13 participants and calculated the savings on postage that each client was able to receive. The discounted postage price, which included savings from adopting Economy Access postage and participation in the scheme, was confirmed and applications were submitted for approval to Royal Mail.
The annual billing process was then run seamlessly throughout CFH. This included kick-off meetings with clients and CFH representatives to confirm specific mailing requirements, the creation of different workstreams for document processing and the pre-printing of additional inserts and booklets before final mile delivery to residents through our trusted delivery partners.
For the Test and Innovation scheme, CFH were able to go that one step further and apply additional audience insight into the mailings delivered. With the use of Mail Mark Direct Data software, CFH were able to report on individual letters sent, with specific details including when items were collected by Whistl, the first day items were seen by Royal Mail, the last day the items were seen and the predicted day it would be delivered on within the 5-day time frame.
The increased level of reporting provided clients with comprehensive insight into their mailing delivery schedule and response rates in line with the mailings sent.
A total saving of £41,000 was achieved across the 13 councils on postage alone, with each individual council receiving savings in line with the volumes they sent.
For example, Dorset Council sent a total of 180,015 letters receiving a postage saving of over £9,000. This included 94.2% of their postal letters being received and seen by Royal Mail on day 1, with an average predicted delivery between 1 to 3 days after dispatch.
With careful planning and pre-scheduling the increased delivery period had no impact on the communications sent, enabling the councils to deliver their annual billing statements within the 10-day notice period required.
CFH has since adopted the Mail Mark Direct Data software company-wide, to provide detailed reporting and analysis to customers who require further information on the mailings sent. They see this as a positive step forward to providing clients with mailing transparency and audience insight whilst championing the power of the letter alongside Royal Mail.
CFH will continue to partner with Royal Mail in the Test and Innovation Schemes to gain market insight and pass on savings and benefits to clients.
As the chosen communications partner for over 10 years, CFH Docmail supports Melton Council in the successful delivery of over 25,000 annual billing demand notices in March 2024.
CFH communication solutions transforms BCP council print and mail for annual, daily and ad-hoc communications.
The Council are anticipating that Docmail will save over £200,000 a year compared to their previous communication process whilst also being more efficient.
Basildon council and Brentwood council partnered back in 2015 to streamline the management of their revenues and benefit programmes, with other department collaborations going back as far as 2013. The collaborative partnership was designed to deliver quality services to their residents, whilst minimising the cost of these services and improving the two council’s efficiencies. The shared service scheme is recognised across the UK, with many councils opting for this approach to help manage services as one overarching council for a local area.
CFH communication solutions transforms Dorset council print and mail for annual, daily and ad-hoc communications.
