Hybrid Mail For Local Government

For local government teams, keeping residents informed is no small task. Billing statements, election packs, service updates, reminders and much more all need to be delivered accurately, securely, and on time by their respective teams - a challenge made even harder by shrinking budgets and limited resources. 

Alongside outsourced managed communications services, hybrid mail offers a smart and efficient solution. Already trusted by councils nationwide, it helps streamline processes, safeguard sensitive data, and stretch communication budgets further. Since its launch, the CFH print and post solution, Docmail has supported over 80 councils, enabled 235 local government accounts, and delivered more than 50 million documents to residents across the UK. 

Hybrid mail for local government

We understand Your sector

Docmail was the UK’s first true hybrid mail solution, created by CFH in 2008, and it continues to lead the market today. Designed to make multichannel communication simple and efficient, it allows local government teams to send physical and digital documents directly from their desktops. Mailings can be personalised, printed, and finished with a wide choice of print and postage options, before being passed securely to Royal Mail for final delivery.

Managing mailings internally often means staff tied up with printing, folding, and envelope-stuffing, alongside rising postage and equipment costs. There are no minimum volumes and no sign-up fees, so our solutions are as effective for a single resident letter as it is for a borough-wide council tax run. Councils also benefit from our bulk buying power on paper, envelopes, and postage, ensuring every item is produced and delivered at a lower cost than doing it in-house. 

Revenues and benefits
Revenues & Benefits
elections vote
Electoral
Waste management
Waste Management
Government travel
Transport
Government housing
Housing
Government parking
Parking
Training And Support Icon
Education Services
Building and planning
Planning & Building Control

Hybrid Mail Without Limitations

Print and post from CFH gives councils full control over their resident communications. From your desktop, you can upload documents, personalise them with resident data, set delivery preferences, and send mail directly - all in just a few clicks. The platform is designed to be intuitive and flexible, removing the need for complex processes, franking machines, or manual handling. 

All communications are produced in our secure UK facilities, ensuring both quality and compliance. With real-time oversight, you’ll always know what’s being sent, when, and to whom. Simple, secure, and fully scalable, Docmail adapts to the needs of local government, so every resident receives the right information, the right way. From corporate structure support to plastic-free envelopes - all without the need for local installation - CFH hybrid mail has no limits. 

Secure And Accredited

Resident communications demand the highest standards of data protection and accountability. Every council mailing contains sensitive personal information, and the consequences of mishandling it can be severe - from loss of public trust to serious regulatory breaches. That’s why security is at the heart of our system. 

We welcome audits, as all information processed through Docmail is managed entirely in-house across our three secure UK production sites. No data is ever passed to third parties, giving you complete confidence that resident information remains protected at every stage of the process. From the moment a document is uploaded to the moment it is delivered, every step is controlled, monitored, and fully auditable. 

Our commitment to security is underpinned by industry-leading accreditations. We are certified to ISO 27001 for information security and ISO 9001 for quality management, and we also hold Cyber Essentials and Cyber Essentials Plus. In addition, CFH are an approved supplier on recognised government frameworks including G-Cloud and CCS, making it easier for local authorities to procure our services with confidence.  

Optimise Your Communication Spend

We understand that budgets across local government are under constant pressure, with teams expected to deliver the same essential services - and the communications that support them - using fewer resources. Finding ways to cut costs without reducing quality is no longer optional. 

Hybrid mail is designed to help councils do more with less. By removing the need for expensive in-house print equipment, manual franking, and time-consuming distribution processes, it immediately reduces the hidden costs of traditional mailing. Councils can produce and send communications directly from their desktop, saving both staff hours and operational overheads. 

The impact is proven. During the 2024 annual billing period alone, councils saved more than £41,000 in postage costs. For organisations handling millions of letters every year, these efficiencies quickly add up, freeing vital budget that can be reinvested into frontline services. In short, we help councils stretch their budgets further while keeping residents engaged and informed. 

CASE STUDIES

Solutions from CFH are perfect for sending both individual and bulk mailings, through an easy to manage process. It allows our teams across the business to engage with our residents, no matter where they are based whilst having access to reporting functionality and budget control

Operations Manager,
Surrey County Council

To find out more, please complete this form & let's get started on this journey together