Reach your Quality and Outcomes Framework targets while increasing patient engagement, with Docmail.

Docmail hybrid mail is the approved digital solution already supporting thousands of practices with their mailing requirements and driving cost-effective engagement with patients.


NHS Trusts

75% of medical practices have used Docmail

Medical Research

Solutions designed around medical practices

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4.6 star rating on Practice Index

GP Surgeries

NHS Letters have a 100% open rate

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NHS toolkit approved

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Dedicated support team


Security is at the heart of what we do. We hold industry-leading accreditations and certifications including ISO 27001 and 9001, Cyber Essentials, Cyber Essentials Plus, Data Security and Information Toolkit Standards Exceeded for over 10 years and we are approved suppliers on a number of frameworks including the NHS SBS.


Docmail is the industry leading hybrid mail platform - the first of its kind on the market since 2008.

Docmail enables you to send hundreds of letters, directly from your PC, in just a few clicks. It’s the ideal way to reduce admin time, while still delivering high-quality, timely and impactful communications.

From daily and bulk mailings, annual flu campaigns, MOP UP campaigns and appointment reminders, Docmail hybrid mail supports practices with all their patient communication requirements. It offers a range of printed product types and opportunities to include additional printed inserts.

Supporting medical practices with patient engagement and achieving their practice goals throughout the year, along with QOF targets - the solution is secure, powerful, cost and time effective, flexible and easy to use.

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Time and cost savings
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Streamlined processes
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Instant start and support
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No more inhouse resources
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Built in document library
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No contract, min spend or set up fees
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No min or max quantities
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Powerful reporting


With an understanding of patient communication requirements, our print driver extension to the Docmail website is designed with medical practices in mind.

The virtual printer allows you to send pre-merged letters directly to us without having to leave your clinical system. It’s the only hybrid mail platform to offer clinical system compatibility (including EMIS and SystmOne), PDF compatibility and a merge mode to help with clinical systems creating single file or batch letters.

Docmail print driver

Medical practice communications


“We use Docmail regularly to invite patients in for their reviews. This saves staff time and means they are able to deal with other tasks. Docmail staff are always helpful.” - Hyde Park Surgery

“I have used Docmail for many years. It is a very easy system to use (especially the Print Driver) which allows letters to be merged straight into SystmOne then sent. The support is also very good and responsive, just what is needed.” - Billinghay Medical Practice

“We use Docmail to invite patients in every month for annual review which saves us time and paper! We also use it to send individual letters which makes life so much easier” - Darvet Medical Practice


We know that driving engaging is vital for your practice, which is why we’re here to support you.

The Docmail help centre - Here you’ll find over 100 useful articles designed to answer any questions you have, from placing a mailing to order errors and discount codes.

Dedicated support team - A team of experts who are there to answer your questions and support you in the sending of your mailings and template set-up.

Free online training - Our hybrid mail experts offer free training so that you and your teams can get the most out of your Docmail account.


To find out more, please complete this form & let's get started on this journey together