The home of hybrid mail

The first true hybrid mail solution in the UK - and the best. We are the industry leading service for businesses looking to save money on print and post, improve efficiencies and innovate their communications.

Do you have a requirement to send fully personalised, engaging communications to your customers? Do you want to remove risk, ensure consistency and still be in total control?

From allowing end users to send a letter direct from their desktop, through to triggering personalised bulk mailings using nothing more than a document template and a spreadsheet, Docmail takes the pain out of getting time critical, sensitive communications to your customers.

WHY OUR CUSTOMERS LOVE DOCMAIL

Time saving

From your staff printing and stuffing envelopes, to running to the post office, time savings are guaranteed.

Support for you

With our free of charge training and professional support team, we are here to help when you need us.

Right first time

We are experts in getting communications right and Docmail offers you just that, in a hybrid mile.

Powerful reporting

Your real time, self serve reporting gives you an insight into your Docmail account activity.

Our promise

Our promise to you is that you will get the time and cost saving with our hybrid mail software, every time.

Docmail

Your cloud based, self-serve hybrid mail service. The first truly hybrid mail solution.

What is Hybrid Mail?

Hybrid mail (you may even call it print and post or print and mail) is a secure, fast online method of producing, managing, and sending personalised documents direct to your end audience, without having to leave your desk.

It’s like having a print and mail factory at your fingertips where you are in control.

The market-leading technology changed the way thousands of businesses communicate with their audiences and supports goal-driven objectives and improvements on efficiencies.

Our solution is powerful, cost-effective, flexible and easy to use. We even have an API that allows advanced users to automate the sending of documents from their internal systems.

HYBRID MAIL IS GROWING WHY NOT GROW WITH IT?

As the inventors of Hybrid Mail, CFH launched our Hybrid Mail solution Docmail in 2008 and hasn’t looked back since. It was the first of its kind, revolutionising how print and post was managed and sent. To date, we have helped over 30,000 businesses streamline their communications and increase audience engagement, with personalised physical print and mail.

Whether you are a small, medium, or large business, our hybrid mail service offers scalability and flexibility in postal communications through innovation and data security.

We are the industry-leading hybrid mailing service for businesses, looking to improve efficiencies, innovate their communications and get better results to grow their organisation.

Hybrid mail, your long term mailing solution

For over 15 years we have been proud to be able to support our clients and revolutionise the way in which they manage and send their printed communications. We have clients who signed up when we first launched and are still with us today, that’s the power hybrid mail offers. We become partners you rely on, trust and grow with.

Our hybrid mail platform adds value at every stage, helping meet our customer’s communication needs and deliver better results. It’s secure, and flexible and offers businesses an innovative way of sending print and post. It’s powerful, flexible and built and maintained to meet the needs of our customers. Our solution has been marketing-leading since it first launched and we are proud to have continuously maintained that position.

Can I send fully personalised mailings with hybrid mail?

If you send personalised physical letters out in the post, then you can use our hybrid mail solution.

Designed to support the print and post requirements of all organisation sizes, our solution is scalable, hassle-free and market-leading for changing the way all types of businesses communicate. With a focus on keeping things simple and easy to use, our hybrid mail platform takes care of everything for you, no matter your requirements, your company structure, or your budget you can send effective hybrid mailings with us.

You can find Docmail users across:

The public sector:

including local and central government, the NHS, and housing associations

The private sector:

including all types of finance organisations, SMEs and sole traders

The third sector:

including charities and print management organisations

The benefits of hybrid mail

Hybrid mail provides invaluable benefits to its users, no matter the sector you work in. From bulk mailings and single letters to sophisticated mail merges, you take control of your print and post and the benefits follow. The benefits of Docmail include:

Money saved
Time efficient
Reduced office resources
Save money on franking machines and printer rental costs

Pay as you go
Streamlined communications
Goal-driven solution
Instant implementation

Pre-schedule mailings
Highly customisable
Communication continuity
A dedicated support team

How does hybrid mail work?

With a focus on keeping things simple and easy to use, our Hybrid Mail platform takes care of everything for you – from printing, enclosing and posting documents to following up with digital communications.

That’s why using Docmail hybrid mail in your business couldn’t be simpler, as you tell us what you want to send and we manage everything else for you.

To get started we require you to set up a free account, simply follow the step-by-step process. You create the orders, we print and we post. It really couldn’t be easier.

You prepare

Create your document as standard. This could be an A4 letter, postcard, or A3 newsletter that you would like to send directly to your audience. If you want to personalise each mailing to each recipient you can even add personalised tags e.g. <<firstname>>
Send the file to us
Upload the audience data, containing the matching personalised tags

Configure

Check your addresses - we use the Royal Mail address validation database to save you time and money as validated addresses can be cheaper to send
Choose the required print and delivery options - from colour or black and white, to second or first class (postage)
Review the real-time cost of your mailing

Then go

Preview the mailing and submit the order
Royal Mail then collects and delivers for you

How much does hybrid mail cost?

The power of print is still a very important part of the communication mix, that’s why we made Docmail hybrid mail accessible and cost-effective, so every business can benefit from it. With no setup fee, no contract, and no minimum or maximum spend, with our hybrid mail service you only pay for what you send.

Our prices including all of the printing and posting, are cheaper than the cost of a stamp.

How do we do that? Well, your organisation can benefit from our bulk buying power on paper and envelopes, and as a key partner of Royal Mail, we have sortation equipment for the millions of documents we send each month, allowing you to get the benefit of those postal discounts.

Contact the team to talk about how Docmail can save you money on every letter sent. If you do have large volumes to send, talk to one of our hybrid experts about our discounted rates.

What kind of documents can you send though hybrid mail

Hybrid mail really does offer flexibility for all your postal requirements, but our hybrid mail solution doesn’t stop there. You can also include pre-printed or printed on-demand inserts in any enclosed physical mailings, adding that extra value to the communications you send.

With Docmail, there is endless document variety. Our solution, allows you to send documents in the following formats:

A4 Letter (single or double-sided)

A5 Postcard

A3 Folded sheet (newsletter)

Greeting cards

Text messages

Secure e-delivered documents

Hybrid mail postal options

With our hybrid mail solution, you can send your mailings in a choice of envelopes and postal tariffs. From C5 (A5) or C4 (A4) windowed envelopes, to C5 non-windowed or overprinted envelopes (which you can personalise with 2 straplines and logos) to first- and second-class delivery, we will ensure your mailings get to the right person, in your required format, in the most cost-effective way.

Hybrid mail - more than just post?

And if you are looking for something more than just print and post, our hybrid mail service offers just that. Whilst post has a highly valuable part to play in the communication mix, we believe in delivering the right blend of communications to successfully engage with your audiences, and we know sometimes this is more than just post.

With our digital delivery option Dotpost and our SMS integration, you can engage with your audiences in a way that suits them best. Whether this is a letter followed up by a digital document or text or a digital document followed up by a letter and text, we can offer you a blend of communications that works with you and your audience.

Ensuring communication consistency with hybrid mail for hybrid working

Flexibility is at the heart of hybrid mail and that goes beyond the communications you can send. With secure online access, our hybrid mail solution is accessible from any working location with internet access.

Our market-leading technology changes the way businesses are communicating and now is supporting the changing way we all work. It’s more than streamlining your communication processes, it’s all about streamlining your working process too. Hybrid mail is your very own print and post room, for all your working locations.

Is hybrid mail secure

We believe in offering you the very best hybrid mail service, delivered through industry-leading technology so that your mailings hit the mark and your customer data is protected at all times.

We are GDPR compliant and have supporting certifications, including ISO 9001, ISO 27001, Cyber Essentials, and Cyber Essentials Plus to ensure your communications are produced in the best and most secure way possible. We even have industry-specific certifications, so that you know you are using the very best solution for your industry. As a company, we are proud of our accreditations and what they stand for.

Is hybrid mail environmentally friendly?

As a company, we hold accreditations from both the FSC (Forestry Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification). We are also BSI ISO 14001:2015 accredited and a member of Two Sides, helping spread the positive word on using paper.

We are passionate about reducing our impact on the environment and offering our customers the most sustainable solutions, and that’s the same with Docmail hybrid mail. The sustainable benefits we offer you, we want you to be able to pass on to your audiences.

Want to know more about Docmail hybrid mail?

Docmail hybrid mail is the perfect business solution for sending print and post online. Of course you are thinking we will say that, but we know we are the most advanced and secure solution on the market and can help your business, like the other 30,000 we work with, streamlining their communications.

Our hybrid mail support team and onboarding specialists are ready when you are. We can arrange a free of charge demonstration, support with the set up for you and your colleagues, or just have a chat with our friendly team to see if our hybrid solution is right for you.

Don’t worry, you will be in the driving seat, we are just here to help you along the way.

Get in touch

Apr 25 2025

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Nov 22 2024

The History Of Hybrid Mail

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Nov 04 2024

Docmail Customer Service Survey 2024

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THINK DOCMAIL IS GREAT? THEN YOU WILL LOVE CFH MANAGED

If this isn’t the type of hybrid mail you are looking for, and you would like to be looked after in a more contractual way and have a dedicated account manager, then we would be really pleased to help you.

Interested to find out more? Take a look at our CFH Managed communication offering.

Your outsourced managed communications service

Our managed communications service gives you the advantage to share in our rich expertise. It’s your requirements, managed by our expert teams. Tell us what you need, then sit back, relax and we will take care of everything for you.

Having worked with Docmail for many years now, I cannot recommend their services highly enough.

UK Trial Manager,
University of Nottingham