The halfway mark of the year offers a chance to reflect on current circumstances within the public sector - and for many local government teams, the pressure is greater than ever.
One of the biggest challenges is delivering essential communications in a suitable and highly individualised manner, made increasingly difficult by tighter budgets and reduced staffing. With the extra strain to deliver timely, accessible, and cost-effective messages, all while managing limited resources, finding smarter ways to handle outgoing mail is essential.
We’ll explain how print and post solutions, including hybrid mail, are helping councils across the UK streamline their processes, meet service obligations and enhance engagement.
From key electoral documents and billing statements to service updates and appointment letters, local authority teams issue a high volume of essential mail each week. But getting the right message to the right resident at the right time isn’t always simple.
Key challenges often include:
To overcome these issues, local authorities need reliable partners and modern tools that allow them to communicate at scale. With some administrative budgets set to drop by over 11% and thousands of civil service roles at risk, councils must find smarter ways to deliver high volumes of trusted, accessible communications.
Print and post services offer an easy-to-use and affordable alternative to the time-consuming practices of franking or manually sending mail. They allow users to upload a document from their PC or laptop, personalise it using tags and audience data, choose delivery preferences (like format or mail class), and submit for secure printing and postage - all online, all at the click of a mouse.
CFH’s popular print and post solution, Docmail, acts as a personal print factory. Whether you’re sending thousands of billing statements or a handful of garden waste notification letters, you remain in control - with no minimum spend, no sign-up fee, and full oversight of your mailings. From postcards to formal letters, from A3 folded information sheets to secure electoral packs, print and post makes it possible to reach residents in a trusted and cost-effective way.
Looking for something even less hands-on? CFH Managed is an outsourced communications service that takes care of both outbound and inbound mail for local government teams. From printed letters and digital delivery to document archiving and inbound mail handling, it offers a complete solution tailored to your needs.
Having already assisted over 100 councils in 2025 alone, CFH’s print and post solutions support a range of government functions. Our technology supports multichannel communication, so while print is a powerful standalone tool, it can also be used alongside email, SMS and accessible formats such as audio, braille, or large print.
Whether you need to send a letter, postcard, or secure encrypted communication, we’ll help you get it right - and on time. For stretched teams, this level of control, flexibility and scalability makes print and post a vital tool. Our service is designed to integrate with your existing processes, meaning you won’t need to overhaul your systems or retrain your team. Simply log in, upload, configure, and post.
We understand that for local government teams, handling outbound communications means more than just sending letters - it involves managing sensitive personal data, meeting strict regulatory requirements, and maintaining public trust. Cybersecurity and compliance are critical, with frameworks like GDPR, ISO standards, and government-approved procurement routes setting the benchmark for how data must be protected and processed. When you work with us, you benefit from:
Choosing partners and solutions that meet these standards is essential to ensure communications are delivered securely, accurately, and with full accountability. At CFH, we’ve been innovating in the print and post space since 2008 - and today we’re proud to support thousands of organisations across the public sector. Your team could be next.
Ready to modernise your council’s resident communications? Get in touch with CFH to learn how print and post can support your team and your residents.
The Council are anticipating that Docmail will save over £200,000 a year compared to their previous communication process whilst also being more efficient.
CFH communication solutions transforms BCP council print and mail for annual, daily and ad-hoc communications.
Housing mailing success, with an increase in client response rate of 45%
RBKC streamline the communication process, to engage with members in a secure, cost effective and trusted way – hybrid mail.
