CFH are delighted to share that we have secured a position on the new 4-year NHS Shared Business Services framework, within Lot 4 - Hybrid Mail.
Organisations awarded a place in this category have been recognised for their ability to provide “on-site and off-site bulk hybrid mail, including traditional and electronic options.” While CFH were also appointed to the previous SBS framework, our inclusion in this latest iteration represents a significant achievement, furthering our position as an approved supplier to NHS and wider public sector organisations.
Available to all NHS and wider public sector organisations across the United Kingdom, the Patient/Citizen Communication, Engagement and Hybrid Mail Solutions framework agreement is active from 16th February 2026 to 15th February 2030, highlighting a range of fully vetted suppliers across multiple service lots.
CFH have been awarded within Lot 4 - Hybrid Mail, and this inclusion reflects over 15 years of experience supporting healthcare communications. Since the launch of our hybrid mail platform, Docmail, in 2008, we have partnered with health organisations across the UK to deliver reliable, cost-effective communication at scale. This latest award reinforces our continued commitment to supporting the NHS.
Aligned with the NHS Long Term Plan and its focus on addressing health inequalities to support a growing population, the framework enables public sector organisations to procure solutions that improve how they communicate and engage with patients and citizens.
NHS Shared Business Services (NHS SBS) was created in 2004 by the Department of Health and Social Care (DHSC) to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, it makes life easier for NHS employees, patients and suppliers, and delivers value for money to the taxpayer.
Proud members of the NHS family, NHS SBS is the country’s leading supplier of corporate services to the NHS, they manage over 40 framework agreements covering a wide range of clinical and corporate goods and services.
Committed to being a force for good, NHS SBS is dedicated to acting responsibly and sustainably at organisational, team and individual level. Sharing common values and unity of purpose with the rest of the NHS family, its solutions are underpinned by cutting-edge technologies and the teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
To explore the various ways in which we support valued health sector clients, visit our dedicated Case Studies page.
Worcestershire Acute Hospitals NHS Trust uses CFH Transform to manage high-volume patient communications, supporting flexible, workflow-led waiting list validation.
Transitioning to new postal options gave Croydon Health Services NHS Trust more flexibility in how they communicate with their patients.
Keen to adopt a more efficient way of printing, packing and posting their time-sensitive paper communications, High Mill has embraced the Docmail Print Driver.
Simplified Patient Communication For Lung Health Check Programme
Looking to streamline the process of sending crucial patient communications, CFH ensure accuracy and timeliness of delivery for LLR Patient Care Locally.
