Supporting our clients is at the heart of what we do. Our ethos is centered around making things easier for our customers, by offering alternatives to traditional communication methods and the problems they induce.
As an extension to this, no matter the product or solution that we offer, we have a range of support available to ensure our customers always have a seamless experience with us.
We are continually evolving our support offering, ensuring that our customers’ needs are consistently met as they change over time. As a result, we’ve added to our Docmail hybrid mail support and are pleased to share that our brand-new Help Centre is live!
THE DOCMAIL HELP CENTRE
As a part of the CFH rebrand you’ll now find a new Docmail Help Centre that is there to help answer any questions about our hybrid mail solution.
Within the Help Centre there are over 100 articles designed to help users get the most out of their Docmail account by answering frequently asked questions, such as discounts to order errors.
It also covers the whole mailing process, from getting started to questions about the website or print driver and all the way through to delivery.
Our hybrid mail professionals have carefully crafted the Centre, which aims to work as a self-service solution, alongside our customer support team.
Why not visit the Help Centre and take a look?
ADDITIONAL DOCMAIL SUPPORT
As always, our customer support team are available Monday to Friday between 9.30am and 5.30pm to help answer any questions or queries.
They can be reached via email at customersupport@cfh.com or on 01761 409701, as we know sometimes it’s easier to speak to a real person!
Additionally, we offer free, online training on how to use the Docmail system and our extension, the print driver. This can be done individually or in teams so that users can learn to utilise the system for their requirements. We also offer refresher training for current users to learn about new features and how the system can continue supporting them in the sending of their important communications.
To arrange this, please contact the support team on the information above.
Related Content...
Jul 16 2024
A Guide To Economy Access Postal Delivery
Communications,
Docmail,
Blogs
Jul 01 2024
CFH Announce Exclusive Economy Access Postal Option
News,
Communications,
Docmail
Jun 06 2024
A Guide To Print and Post Services
Blogs,
Hybrid Mail,
Docmail
May 29 2024
The Benefits Of Print And Post Services For An SME
Blogs,
Hybrid Mail,
Docmail,
Private Sector
Apr 19 2024
Docmail 2024: Another Successful Year
News,
Hybrid Mail,
Docmail
Apr 08 2024
How To Send a Letter Online
Blogs,
Hybrid mail,
Docmail
Feb 29 2024
How to craft the 'perfect letter': A complete guide
Blogs,
Hybrid mail,
Docmail,
Communications
Jan 31 2024
Quality and Outcomes Framework: ARE YOU WHERE YOU NEED TO BE?
Blogs,
Hybrid mail,
Docmail,
Health
Oct 25 2023
Your Guide to Hybrid Mail – How It Works
Blogs,
Hybrid mail,
Docmail
Oct 17 2023
What Is A Franking Machine And Why Are Businesses Moving Away From Them?
Hybrid Mail,
Blogs,
Docmail
Jul 03 2023
Docmail Customer Service Survey 2023
News,
Hybrid mail,
Docmail
Jun 08 2023
What is the impact of NHS mail on patients?
Blogs,
Hybrid mail,
Docmail
Jan 17 2023
How To Use Hybrid Mail Services To Streamline Communications Costs
Blogs,
Hybrid mail,
Docmail
Jan 13 2023
5 Ways To Use Outsourced Hybrid Mailings To Boost Customer Communications
Blogs,
Hybrid mail,
Docmail
Dec 03 2022
The Power Of Effective Communication In Retaining Customers
Blogs,
Hybrid communications,
Docmail
Dec 01 2022
The Power Of The Letter In The Health Sector
Blogs,
Hybrid mail,
Docmail
Nov 22 2022
Hybrid Mail Vs. Direct Mail: What’s The Difference?
Blogs,
Hybrid mail,
Docmail
Oct 10 2022
Hybrid Mail Vs. Managed Hybrid Communications
Blogs,
Hybrid communications,
Managed communications,
CFH Managed,
Docmail
Sept 02 2022
12 Top Tips For Increasing Patient Engagement This Winter Season
Blogs,
Hybrid mail,
Docmail
Aug 15 2022
Fact Piece: 7 Interesting Facts About Docmail Hybrid Mail
Blogs,
Hybrid mail,
Docmail
Aug 04 2022
Docmail Hybrid Mail: All About The Print Driver
Blogs,
Hybrid mail,
Docmail
May 27 2022
Docmail Customer Service Survey 2022
Blogs,
Hybrid mail,
Docmail
Mar 24 2022
11 Things You Didn’t Know About Docmail Hybrid Mail
Blogs,
Hybrid mail,
Docmail
Feb 23 2022
Medical Practices: Using The Hybrid Mail Print Driver
Blogs,
Hybrid mail,
Docmail
Jan 22 2022
How Hybrid Mail Works
Blogs,
Hybrid mail,
Docmail
Jan 22 2022
Hybrid Communications For Hybrid Workers
Blogs,
Hybrid mail,
Docmail
Jan 19 2022
Advances In Technology: Debunking Mailing Myths
Blogs,
Hybrid mail,
Docmail
Dec 09 2021
Customer Support at CFH
Blogs,
CSR
Nov 25 2021
SMEs And Hybrid Communications
Blogs,
Hybrid mail,
Docmail,
SMEs
News,
Hybrid mail,
Docmail