Image of a Light Bulb
Jul 03 2023

Docmail Customer Service Survey 2023

By George Gardiner, Customer Product Support Manager

In April 2023, we once again launched our Docmail customer service survey. The annual survey aims to gather feedback from our clients about our hybrid mail customer service team and Docmail as a solution.

We’ve been inundated with responses and wanted to say a huge thank you to everyone who took the time to complete the survey. Every response is valuable to us and we appreciate all of the feedback provided.

The survey allows us to understand how Docmail works for our customers and their companies, highlighting what works well and what might need improving. This is essential in the development of Docmail, while ensuring high quality customer service 24/7.

THE WINNER

We believe it’s important to reward those who take the time to complete the survey. As a result, we offer one lucky, randomly selected, winner £250 Docmail credit, while everyone else receives an exclusive discount code to use on their Docmail mailings.

This year, we are pleased to share that the winner of the £250 Docmail credit was… Kayleigh from Woolpit Health Centre. Congratulations Kayleigh!

THE RESULTS

We’ve collated the results, showcasing how the support team and Docmail are viewed by our customers.

THE TEAM

One thing that was inherently clear from the feedback was that the customer support team are a valuable asset to Docmail users, highlighting how important their role is in supporting our clients.

98% of people said that when they contact the support team, they find the team friendly, helpful and able to solve their query.

96% of people rated the overall service 4 or 5 stars (out of 5).

DOCMAIL AS A COMMUNICATION TOOL

When it comes to any solution, customer feedback is vital in ensuring it progresses to continually meet customers’ needs.  As we run the survey annually, it’s an ideal opportunity for us to track our customers wants, needs and expectations of Docmail and the progress we’ve made as a result.

It was positive to see that this approach is working, as:

98% of people said they are satisfied, very satisfied or extremely satisfied with the solution.

On a scale of 1-10 (with 10 being the highest), how likely they are to recommend Docmail to a colleague or friend? 92% of people said 7-10 as their rating, with a huge 63% of people saying 10.

LOOKING FORWARDS…

The survey also asks for area’s that could be improved on and we will of course take this into consideration moving forwards.

Our customers remaining happy and having their needs consistently met is at the forefront of what we do, and this will always be the case.

ALWAYS OPEN TO FEEDBACK

Once again, we’d like to thank everyone who completed the survey. We’re always open to any feedback, so if you have any going forwards, please do let us know. You can let us know feedback or suggestions on how we can improve, anytime, by contacting us at customersupport@cfh.com or 01761 409701.

Alternatively, if you’ve had a positive experience with Docmail, we’d also welcome Trustpilot reviews. To do so, all you need to do is visit our Trust Pilot page HERE where you will be able to select ‘write a review’.

Related Content...

How To Send Print And Post Online
Oct 17 2024

How To Send Print And Post Online

Blogs, Hybrid Mail, Docmail
The Benefits Of Hybrid Mail For Housing Associations
Sept 03 2024

The Benefits Of Hybrid Mail For Housing Associations

Blogs, Hybrid Mail, Docmail, Housing
Mastering Mail Branding With Closed Face Envelopes
Aug 16 2024

Mastering Mail Branding With Closed Face Envelopes

Blogs, Hybrid Mail, Docmail
Jul 25 2024

Electricity Asset Services

Fife-based Electricity Asset Services, specializing in electrical and civil engineering, employs CFH's Docmail system for improved communication with Scottish Power and staff.

CFH Docmail, Hybrid Mail, Docmail, Private Sector
A Guide To Economy Access Postal Delivery
Jul 16 2024

A Guide To Economy Access Postal Delivery

Communications, Docmail, Blogs
CFH Announce Exclusive Economy Access Postal Option
Jul 01 2024

CFH Announce Exclusive Economy Access Postal Option

News, Communications, Docmail
A Guide To Print and Post Services
Jun 06 2024

A Guide To Print and Post Services

Blogs, Hybrid Mail, Docmail
The Benefits Of Print And Post Services For An SME
May 29 2024

The Benefits Of Print And Post Services For An SME

Blogs, Hybrid Mail, Docmail, Private Sector
Docmail 2024: Another Successful Year
Apr 19 2024

Docmail 2024: Another Successful Year

News, Hybrid Mail, Docmail
How To Send a Letter Online
Apr 08 2024

How To Send a Letter Online

Blogs, Hybrid mail, Docmail
How to craft the 'perfect letter': A complete guide
Feb 29 2024

How to craft the 'perfect letter': A complete guide

Blogs, Hybrid mail, Docmail, Communications
Quality and Outcomes Framework: ARE YOU WHERE YOU NEED TO BE?
Jan 31 2024

Quality and Outcomes Framework: ARE YOU WHERE YOU NEED TO BE?

Blogs, Hybrid mail, Docmail, Health
Your Guide to Hybrid Mail – How It Works
Oct 25 2023

Your Guide to Hybrid Mail – How It Works

Blogs, Hybrid mail, Docmail
What Is A Franking Machine And Why Are Businesses Moving Away From Them?
Oct 17 2023

What Is A Franking Machine And Why Are Businesses Moving Away From Them?

Hybrid Mail, Blogs, Docmail
Say hello to the new Docmail Help Centre
Jul 03 2023

Say hello to the new Docmail Help Centre

News, Hybrid mail, Docmail
What is the impact of NHS mail on patients?
Jun 08 2023

What is the impact of NHS mail on patients?

Blogs, Hybrid mail, Docmail
How To Use Hybrid Mail Services To Streamline Communications Costs
Jan 17 2023

How To Use Hybrid Mail Services To Streamline Communications Costs

Blogs, Hybrid mail, Docmail
5 Ways To Use Outsourced Hybrid Mailings To Boost Customer Communications
Jan 13 2023

5 Ways To Use Outsourced Hybrid Mailings To Boost Customer Communications

Blogs, Hybrid mail, Docmail
The Power Of Effective Communication In Retaining Customers
Dec 03 2022

The Power Of Effective Communication In Retaining Customers

Blogs, Hybrid communications, Docmail
The Power Of The Letter In The Health Sector
Dec 01 2022

The Power Of The Letter In The Health Sector

Blogs, Hybrid mail, Docmail
Hybrid Mail Vs. Direct Mail: What’s The Difference?
Nov 22 2022

Hybrid Mail Vs. Direct Mail: What’s The Difference?

Blogs, Hybrid mail, Docmail
Hybrid Mail Vs. Managed Hybrid Communications
Oct 10 2022

Hybrid Mail Vs. Managed Hybrid Communications

Blogs, Hybrid communications, Managed communications, CFH Managed, Docmail
12 Top Tips For Increasing Patient Engagement This Winter Season
Sept 02 2022

12 Top Tips For Increasing Patient Engagement This Winter Season

Blogs, Hybrid mail, Docmail
Fact Piece: 7 Interesting Facts About Docmail Hybrid Mail
Aug 15 2022

Fact Piece: 7 Interesting Facts About Docmail Hybrid Mail

Blogs, Hybrid mail, Docmail
Docmail Hybrid Mail: All About The Print Driver
Aug 04 2022

Docmail Hybrid Mail: All About The Print Driver

Blogs, Hybrid mail, Docmail
Docmail Customer Service Survey 2022
May 27 2022

Docmail Customer Service Survey 2022

Blogs, Hybrid mail, Docmail
11 Things You Didn’t Know About Docmail Hybrid Mail
Mar 24 2022

11 Things You Didn’t Know About Docmail Hybrid Mail

Blogs, Hybrid mail, Docmail
Medical Practices: Using The Hybrid Mail Print Driver
Feb 23 2022

Medical Practices: Using The Hybrid Mail Print Driver

Blogs, Hybrid mail, Docmail
How Hybrid Mail Works
Jan 22 2022

How Hybrid Mail Works

Blogs, Hybrid mail, Docmail
News, Hybrid mail, Docmail